GUEST EXPERIENCE SHIFT LEAD

Merlin Entertainments -
Columbus, OH

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Job Details

Full-time
$16 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Computer operation
Customer communication
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

What you'll bring to the team

Lead the Fun at LEGOLAND® Discovery Center!

At LEGOLAND® Discovery Center, every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We're looking for an energetic, enthusiastic, and guest-focused Guest Experience Shift Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction.

If you're a natural leader who enjoys working with people, thrives in a fast-paced environment, and isn't afraid to be a little silly, this could be the perfect opportunity for you!

What You'll Do

As a Guest Experience Shift Lead, you'll play a key role in the daily operation of the attraction by supporting our front-line teams, creating magical guest experiences, and ensuring every visit is filled with fun.

Lead the Guest Experience

Create a welcoming, engaging, and memorable experience for every guest.
Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.

Support Daily Operations

Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
Delegate daily assignments and support team members throughout the day.
Monitor attraction operations to ensure a safe, clean, and organized environment.
Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
Help manage guest flow to provide the best possible experience while maintaining safety standards.

Develop and Inspire Others

Train, coach, and support Guest Experience Hosts across all primary operational areas.
Help new team members build confidence and deliver service worthy of the LEGO® brand.
Maintain training records and operational documentation.
Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
Foster a culture built on teamwork, creativity, accountability, and fun.

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Merlin Entertainments

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Qualifications & Experience

What We're Looking For

We're looking for someone who is enthusiastic, dependable, and passionate about creating magical experiences for families.

Our ideal candidate is:

Guest-obsessed and passionate about creating memorable experiences.
A positive leader who motivates and inspires others.
Comfortable making decisions and leading operations in a fast-paced environment.
Organized, adaptable, and able to manage multiple priorities.
A strong communicator who enjoys working collaboratively with both guests and teammates.

Qualifications

High School Diploma or GED.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, guest-focused environment.
Basic computer skills and experience using standard office software.
Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
Previous leadership, trainer, or shift lead experience.
Experience coaching or mentoring team members.
Knowledge of attraction operations or family entertainment venues.

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨

Pay Range

USD $16.00/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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