Bookstore Assistant Manager

Copperfield's Books -
Petaluma, CA

Quick Apply

Job Details

Full-time
From $22 an hour
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Employee discount
Flexible schedule
Retirement plan

Qualifications

Computer operation
Customer communication
Retail industry sales team management experience
Managing retail teams
Computer literacy
Merchandising
English
Payroll
Computer skills
Conducting staff training sessions as a store manager
Retail management experience
Staffing management
Management experience within retail industry

Full Job Description

COPPERFIELD'S BOOKS

Bookstore Assistant Manager Petaluma

Department: Retail

Reports To: Bookstore Manager

SUMMARY:

The Bookstore Assistant Manager is able to perform all essential bookseller duties and assists the Bookstore Manager in planning, directing and managing the staff and operations of the store. In the absence of the Store Manager, this role covers all duties of the Store Manager and is able to make critical decisions to ensure the wellbeing of the Store.

ESSENTIAL ASSISTANT MANAGER DUTIES AND RESPONSIBILITIES:

· Receives direction from Manager and supports Manager's decisions as communicated to the staff

· Independently makes decisions with sole discretion when in the role of Manager on Duty, i.e., when the Store Manager is absent.

· Primary responsible person when Store Manager is not available

· Is trained in and assists Store Manager in essential Manager duties upon request or in Managers' Absence—i.e. scheduling, payroll, handles customer service complaints, staff issues, etc.

· Consistently role models exceptional work habits/customer service for staff

· Has authority to hire, transfer, suspend, lay off, discharge, assign, reward, or discipline other employees.

· Directs, leads, manages, responds to staff, addresses grievances.

· Performs other duties as assigned including being a leader in returns and cycle count projects

· Count Drawers, Do Daily Deposit, and Make Bank Run

· Act in concert with Manager during hiring including interviews, onboarding and training

· Act in concert with Manager during progressive discipline proceedings, including observation, conversations, written documentation and all parts of the process, up to and including termination. This also includes handling confidential employee records

· Assistant Managers must show a high level of professionalism in all situations during work hours

· Independently leads store projects including returns, cycle counts and other ongoing projects

· Follow Copperfield’s policies, be familiar with the store job descriptions, and the current/most recent Employee Handbook and use them as a resource for understanding performance expectations for all members of the team and for providing feedback for expectations.

· Understands the relationship with the IWW and adheres to any union contract.

TRAINING & PERFORMING BOOKSELLER DUTIES, KNOWLEDGE AND RESPONSIBILITIES (Must be an expert in these areas when fully trained and must be able to train others in all of the following):

Customer Service & Presentation

· Acknowledge arriving and departing customers. Ability to watch the flow of customers and be accessible shoppers

· Fully able to engage and answer customer's queries and requests

· Ability to be resourceful and think creatively when assisting a customer with a book search

· Offer and competently take a customer order

· Ability to understand and utilize discount cards

· Offer and sell gift cards

· Understand customer shipping procedure

· Provide excellent customer service to other Copperfield's employees and follow through on all requests

Cashiering/Handling Media

· Greet and query customers at register

· Handle and ring merchandise appropriately, accurately

· Understand and tender all types of payments correctly

· Handle money, receipts correctly. Verbalizes transactions

· Consistently offers discount card

· Understand Void/Refund/Credit procedure/policy

Store Stocking/Merchandising

· Demonstrate pride and ownership of store by maintaining cleanliness, organization and attractiveness of store's interior and exterior

· Be familiar with store layout, sections and shelving organization.

· Ability to assist with pulling/counts of sections.

· Shelve accurately while visually merchandising.

Miscellaneous

· Fully understand how to read a display screen in Basil

· Can use Canva for designs

· Familiar with Ingram Ipage

· Use telephones/intercoms appropriately, correctly

· Prioritize duties appropriately

· Maintains neat and organized work space while performing duties

· Able to multitask competently

· Familiar with new release and other specifically merchandised areas

· Maintain reliability in attendance

· Knows return/refund/exchange policy and procedure

· Be attentive to floor activity/loss prevention policy and practice

· Follow employee handbook and use handbook and Job Description as a resource for understanding performance expectations

· Follow & lead staff in health and safety guidelines

· Other duties may be assigned

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Experience managing a staff and retail business

· Ability to be resourceful and creative in problem-solving

· Comfortable with operating a computer

· Communication skills necessary to manage a diverse workforce and to assist customers

· Dress and grooming appropriate for working with the public

· Experience running events

· Able to appropriately represent the store in communication with authors, speakers, their guests and representatives and the public at large.

EDUCATION and/or EXPERIENCE:

Two years’ experience in bookstore retail, including one year with specialty experience.

LANGUAGE SKILLS:

Strong command of the English language.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to lift 30 to 40 pounds unassisted and 50 pounds with assistance

· Ability to stand for up to two hours at a time

BENEFITS AND PAY:

· Benefits: Kaiser Medical 50%, 80% Dental and Vision, CalSavers-Roth plan, Employee Discount, Seniority Bonus

· Hourly: $22.00Non-exempt

EQUAL OPPORTUNITY EMPLOYER:

Copperfield's Books is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Pay: From $22.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Application Question(s):

Experience managing a staff and retail business

Work Location: In person

Quick Apply

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