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5:00 a.m.-10:30 a.m.
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12:30 p.m.-5:00 p.m.
First Student is the largest student transportation provider in North America, helping millions of students get to and from school safely each day. Our dispatch teams directly support drivers, students, families, school districts, and local communities through safe, reliable, and caring transportation service.
Our work is guided by a simple purpose: getting students where they need to go safely every day. Dispatchers help make that possible by keeping daily service organized, communicating clearly, and helping the location respond quickly when operational needs change.
If you are organized, dependable, and comfortable working in a fast-paced environment where communication matters, this is a strong opportunity to join an industry leader with room to grow.
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$31.69 per hour under the applicable union contract
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10 paid holidays
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Five paid sick days
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Earned vacation time beginning after one year of service
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401(k) retirement plan with company contribution
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Safety and attendance bonus opportunities
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Medical, dental, and vision insurance
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Employee assistance and wellness programs
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Training, development, and advancement opportunities
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A safety-focused and team-oriented work environment
The Dispatcher in Hooksett, NH, supports the safe, reliable, and efficient operation of our local transportation team. This position coordinates daily route coverage, communicates with drivers, monitors service needs, and helps resolve day-to-day operational issues.
The Dispatcher works closely with drivers, location leadership, maintenance, safety, customer contacts, and school district partners to support daily operations, on-time performance, customer service, and company goals.
This is a key support position within the location, helping ensure drivers have the information, direction, and communication needed to provide safe and dependable transportation.
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Coordinate daily route coverage and driver assignments
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Communicate route updates, delays, schedule changes, and service needs to drivers and location leadership
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Monitor daily service and help resolve route, driver, vehicle, and customer-related issues in real time
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Review driver sign-in, sign-out, attendance, and route-coverage information
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Maintain accurate dispatch logs, route updates, records, and other operational documentation
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Partner with operations leadership to support safe, reliable, and on-time service
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Communicate professionally with drivers, customers, school district contacts, and internal teams
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Support compliance with company policies, safety expectations, and applicable transportation requirements
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Assist with location reports, projects, and additional operational needs as assigned
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High school diploma or equivalent
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Previous dispatch, transportation, logistics, customer-service, or operations-support experience preferred
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Strong communication, organization, and problem-solving skills
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Ability to remain calm, focused, and professional in a fast-paced environment
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Ability to manage multiple priorities and adjust quickly when service needs change
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Comfort using computers, email, telephone systems, Microsoft Office, spreadsheets, and transportation systems
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Strong attention to detail and the ability to maintain accurate records
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Ability to work effectively with drivers, customers, leadership, and internal support teams
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Dependable attendance and punctuality
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Ability to work the required Monday-Friday split-shift schedule
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Valid driver's license may be required based on operational needs
This is more than a dispatch position. It is an opportunity to support the people who keep our communities moving and help provide students with safe, dependable transportation every school day.
At First Student, you will be part of a team that values safety, accountability, communication, teamwork, and continuous improvement. You will have the opportunity to make a local impact while being supported by the resources and stability of a North American industry leader.
Apply today to join First Student and help us continue setting the standard for safe, reliable student transportation.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
