About the Role
Wishlist Vacations is a growing vacation rental management company serving Lake Norman. We are looking for a dependable, resourceful, and highly organized Weekend Guest & Operations Coordinator to serve as our primary weekend point of contact for guests while helping keep our properties and operations running smoothly.
Position Summary
This is a hands-on role for someone who enjoys solving problems, working independently, and taking initiative. You'll spend your weekends communicating with guests and coordinating solutions, while also helping with supplies, warehouse organization, pricing, vendors, and team/community initiatives.
The right person doesn't wait to be told what needs to be done—they see a problem, find a solution, and get it handled.
Key Responsibilities
Guest Communication & Support
- Respond promptly and professionally to guest messages and phone calls.
- Assist with check-ins, check-outs, property questions, and guest concerns.
- Troubleshoot issues, find creative solutions, and escalate when necessary.
- Perform basic troubleshooting such as Wi-Fi, smart locks, TVs, and other minor property issues.
- Respond to urgent property issues and travel to properties when needed.
- Document maintenance, cleanliness, safety, damage, or supply concerns and ensure they are followed through to completion.
- Coordinate with cleaners, maintenance, vendors, and management to resolve guest needs.
Supplies & Warehouse
- Monitor inventory and order guest and operational supplies.
- Receive, organize, and distribute deliveries.
- Clean and maintain the warehouse, including sweeping, mopping, scrubbing bathrooms, taking out trash, and keeping all shared spaces clean and presentable.
- Organize supplies, linens, equipment, and property-specific items.
- Identify opportunities to improve inventory management and reduce waste.
Pricing & Vendor/Community Support
- Make approved pricing and minimum-stay adjustments based on company guidelines.
- Monitor upcoming reservations and flag pricing opportunities or concerns.
- Coordinate orders and deliveries with local businesses and vendors.
- Help organize employee appreciation, community outreach, team treats, and other initiatives that support Wishlist's commitment to our local community.
What We're Looking For
- Highly responsive and customer-focused.
- Resourceful, proactive, and comfortable solving problems independently.
- Organized and able to manage multiple priorities.
- Calm and professional under pressure.
- Strong written and verbal communication skills.
- Comfortable learning and using technology, spreadsheets, and property management software.
- Team-oriented and willing to jump in wherever needed.
- Comfortable with hands-on work and maintaining clean, organized spaces.
- Previous customer service, hospitality, vacation rental, or property management experience preferred.
- Valid driver's license and reliable transportation.
- Must be available Saturdays and Sundays.
Compensation & Benefits
- Competitive hourly wage based on experience.
- Mileage reimbursement for approved on-site travel.
- Optional weekday evening and on-call opportunities.
Hours
- 9am-5pm Saturday and Sunday
- Optional evening on call shifts available
Pay: From $18.00 per hour
Work Location: In person
