At Enders, we don't just sell insurance policies.
We listen. We learn about our clients and what makes them unique. We invest our time and expertise in identifying how our clients can best protect the lives and businesses they've worked so hard to build. We celebrate their milestones, and we're there for them on some of their worst days.
If you thrive in an environment built around meaningful relationships with clients and teammates, and you desire a workplace where personal and professional growth are encouraged and celebrated, Enders could be your next home. We are seeking energetic, detail-oriented applicants to join our team of the most dynamic professionals in Central Pennsylvania - and one of the Best Places to Work in PA for the third year in a row in 2025.
The ideal candidate for our Account Manager role has 3 or more years of personal lines property and casualty insurance experience. A successful Account Manager will be able to communicate with clarity and warmth, manage frequent interruptions, and thrive on prioritizing effectively at a quick pace.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform account reviews for existing clients independently upon policy renewal and client request. Review policies for correct coverage, solicit and evaluate rewrite proposals if necessary, provide recommendations for additional products when appropriate for client, and ensure a smooth transition when moving policies to a new carrier.
- Field policy questions from clients and educate them about their coverage and the services our team can provide.
- Serve as an in-house expert on personal insurance carrier coverages, forms, websites, and procedures.
- Immediately document all client communication and action taken in agency management system according to internal protocols.
- Identify account round-out opportunities for benefits, financial services, and property and casualty products, and provide leads and contact information to appropriate personnel.
- Support the Assistant Account Managers with processing of policy changes including mortgagee changes, auto and property additions and deletions, address changes, etc. as needed.
- Support the Claims & Risk Management team as needed by fielding claims calls from clients. Maintain loss/claim files and provide updates as needed or agreed upon with clients.
- Maintain current contact and policy information in agency management system for prospects and clients.
- Participate in occasional sales and service meetings at the request of sales team and clients.
- Keep informed of the insurance industry through independent study, continuing education, and agency resources.
- Assist with general office tasks including answering agency phone and directing inquiries to appropriate personnel.
- Other duties as assigned.
COMPETENCIES
- Communication proficiency
- Ethical conduct
- Flexibility
- Initiative
- Time management
EDUCATION & EXPERIENCE
- High school diploma or GED equivalent required
- Two years property and casualty experience required.
- Two years customer service experience required.
- Proficiency with Microsoft Office suite
- Pennsylvania Property and Casualty Insurance License required.
Job Type: Full-time
Pay: $42,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
People with a criminal record are encouraged to apply
Experience:
- Property and casualty insurance: 3 years (Preferred)
License/Certification:
- Property & Casualty Insurance License (Required)
Ability to Relocate:
- Millersville, PA 17551: Relocate before starting work (Required)
Work Location: Hybrid remote in Millersville, PA 17551
