Job Description:
XDP is seeking friendly Customer Service Representatives to join our Customer Service Team! XDP’s Customer Service Representatives are eager to help and go above and beyond to provide customers with outstanding service. As an XDP CSR, you will respond to customer inquiries via phone, e-mail, and through our website’s online chat feature. It’s the responsibility of the CSR to create and deliver customer solutions while always making customer satisfaction their number one goal. The ideal applicant should be patient, empathetic, have a knack for problem-solving, great communication skills, and most importantly, have a positive attitude.
Job Responsibilities:
- Assist customers with order status updates, package tracking, and order cancellations
- Work in close liaison with various departments and vendors to resolve customer issues
- Navigate customer complaints and create solutions to achieve overall customer satisfaction
- Submit UPS claims for damaged merchandise and lost packages
- Help customers with returning merchandise in accordance with return policies
- Assist customers with billing and invoice inquiries
Knowledge, Skills and Abilities Required:
- Strong communication skills
- Problem solving skills
- Good multitasking and organizational skills
- Ability to work both independently and as part of a team
- E-Commerce experience preferred, but not required
- Strong computer skills and able to type a minimum of 40 WPM
Job Type:
Hours:
- 8:30AM – 5PM (M-F
- 10:30AM – 7PM (M-F)
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
