Location: Dallas, TX
Job Type: Full-Time / Part-Time
Schedule: Flexible availability required, including weekends and holidays
Embassy Suites Dallas Love Field is looking for a friendly, energetic, and guest-focused Front Desk Agent to join our hospitality team. If you enjoy creating memorable guest experiences and thrive in a fast-paced environment, we'd love to meet you.
As a Front Desk Agent, you will be the first and last impression for our guests. You'll provide exceptional customer service by welcoming guests, handling check-ins and check-outs, answering questions, resolving concerns, and ensuring every guest has an outstanding stay.
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Greet guests with professionalism and warmth
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Process guest check-ins and check-outs efficiently
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Handle reservations, room assignments, and payment processing
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Respond to guest requests and resolve concerns promptly
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Answer phone calls and provide hotel information
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Coordinate with housekeeping and maintenance to ensure guest satisfaction
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Maintain accurate guest records using hotel property management systems
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Promote hotel amenities, services, and local attractions
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Ensure compliance with Hilton brand standards and hotel policies
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Previous hotel front desk or customer service experience preferred (but willing to train the right candidate)
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Strong communication and problem-solving skills
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Professional appearance and positive attitude
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Ability to multitask in a fast-paced environment
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Basic computer skills required
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Flexible schedule, including nights, weekends, and holidays
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Experience with PEP property management system is a plus
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Competitive pay
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Hilton team member travel discounts
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Growth and advancement opportunities
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Supportive team environment
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Paid training
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Employee recognition programs
