Overview
We are a growing OB/GYN practice dedicated to providing compassionate, high-quality care for women at every stage of life. We are seeking a friendly, professional, and organized Front Desk Receptionist to join our team and help create a welcoming experience for our patients.
Position Summary
The Front Desk Receptionist serves as the first point of contact for patients and visitors. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a faced-paced medical environment while maintaining patient confidentiality.
Responsibilities
- Welcome and check in patients with warmth and professionalism
- Schedule appointments efficiently using electronic health record (EHR) Athenahealth
- Verify insurance coverage, perform insurance eligibility checks, and collect copays
- Manage multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages
- Maintain accurate medical records by scanning documents, updating patient information, and reviewing documentation for completeness
- Communicate effectively with providers, clinical staff, and patients
- Ensure the reception area remains organized and professional
- Assist with other administrative duties as needed
Qualifications
- Prior experience in a medical office setting or healthcare environment is highly preferred, OB/GYN experience is a plus
- Strong knowledge of EMR/EHR system Athenahealth is a plus
- Knowledge of insurance verification and patient scheduling
- Professional demeanor and knowledge of HIPAA regulations to ensure patient confidentiality and data security
- Strong interpersonal and communication skills
- Dependable, detail-oriented, and team-focused
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
