Our requirements for applying for this position have changed. Please read this entire job posting!
This position is located at the DMV Headquarters in Sacramento.
The Sacramento HQ Services Unit is seeking an enthusiastic, dependable team player with a positive attitude for public contact and customer service. Under the direction of a Manager I, the MVR responds to requests for information and solves problems posed by the public, law enforcement and other governmental agencies by phone, correspondence, and in-person; updates, reviews and analyzes driving records utilizing the Driver Safety Case Management System; furnishes the public with and explains the use of forms issued by the Department; inspects documents for authenticity, signatures and completeness; interprets, applies and explains the provisions of the Vehicle Code, administrative regulations, policies, procedures, and other applicable laws to the public, law enforcement, and others; schedules hearings and interviews as requested by drivers or their representatives; schedules reexaminations as requested by Driver Safety Officers or other professional staff; creates case files, issues subpoenas, and responds to requests for discovery; assists as necessary with correspondence, filing, phones, evaluating and processing incoming subpoenas and related court cases, preparing cases for departmental review, requesting for and sending fees to control cashiers for processing.
All eligible applicants are encouraged to apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.
The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.
To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate their basis of eligibility (list, transfer, reinstate, demote or SROA/Surplus), the Job Control/Code (JC) number and the position number(s) in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under “Required Application Documents” below by the Final Filing Date.
Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date will result in elimination from the hiring process.
You will find additional information about the job in the Duty Statement.
Part-time telework available. Telework requires California residency. This position offers hybrid telework opportunities; however, telework arrangements are subject to change at any time based on State & departmental operational needs. Employees may be required to report to the office as necessary.
Application Instructions
Please submit only one application. We encourage you to apply through your CalCareer account at www.CalCareers.ca.gov. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. An application package may be submitted through an alternative method listed in the "How To Apply" section below.
Do not submit any documents (for example, cover letter, diploma, letter of recommendation, exam results, etc.) with your application other than a State Restriction of Appointment (SROA)/Surplus letter, transcripts if you have college education to apply towards meeting the MVR minimum qualifications, and/or the required written response if identified within this job posting. Any other additional documents will not be accepted. Adding any other additional documents will result in elimination from the hiring process.
Do NOT include ANY confidential information on any documents you submit for a job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
