Office Assistant / Customer Service Specialist (Experienced Preferred)
Location: Silverdale, WA | Full-Time | In-Person
About Us
Johnny Tsunami is building the most trusted exterior cleaning brand in the Pacific Northwest. We don’t cut corners — we deliver premium service, strong systems, and a customer experience that stands out.
Our office team is the heartbeat of that experience.
We’re looking for someone who can step in, contribute immediately, and elevate our operations — not someone we need to build from the ground up.
Who This Role Is For
This is for someone who already understands how an office runs.
You’ve handled customers.
You’ve worked in fast-paced environments.
You can juggle multiple priorities without dropping the ball.
You don’t wait to be told what to do — you see problems and solve them.
What You’ll Be Responsible For
- Answering inbound calls and delivering a high-level customer experience
- Scheduling jobs and managing customer expectations
- Following up with leads, past customers, and unsold estimates
- Communicating with technicians, sales team, and customers daily
- Handling customer issues and resolving them professionally
- Supporting outbound efforts (realtors, property managers, commercial outreach)
- Keeping systems clean, organized, and up to date
What We’re Looking For (Non-Negotiables)
- Proven experience in customer service, office administration, or similar role
- Strong communication skills (phone, text, email)
- Ability to multitask in a fast-paced environment
- High level of accountability and ownership
- Problem solver — not problem identifier
- Organized and detail-oriented
- Positive, team-first attitude
Bonus If You Have
- Experience in home services (HVAC, roofing, cleaning, etc.)
- CRM or scheduling software experience
- Sales or upselling experience
- Experience handling high call volume
Our Culture
We operate by our core values:
Happy. Healthy. Safe. Smart. Humble. Hungry.
We move fast, support each other, and expect a high level of performance.
This is a place where:
- Strong performers grow quickly
- Your voice matters
- You’re expected to show up and execute
What You Get
- Competitive hourly pay + performance bonuses
- Health, dental, and life insurance
- Paid time off
- Growth opportunities in a scaling company
- A team that pushes each other to win
Requirements
- Valid driver’s license
- Reliable transportation (within 45 minutes of Silverdale)
- Authorized to work in the U.S.
- Full-time availability (Monday–Friday, 8-hour shifts)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
