JOB DESCRIPTION: FRONT DESK ASSOCIATE
Title: Front Desk Associate (a.k.a. Director of First Impressions)
Reports To: Front Desk Supervisor or General Manager
Location: Bravoz Entertainment Center
About the Role:
Love meeting new people? Thrive on making someone’s day? As a Front Desk Associate at Bravoz, you’re the friendly face that sets the stage for a guest’s entire visit. Sell them the fun. Answer their questions. Make check-in a breeze. And do it all with a big Bravoz smile.
What You’ll Be Doing:
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Be the welcome wagon: Greet every guest with genuine excitement.
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Sell the fun: Recommend passes, season memberships, parties, and cool add-ons.
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Make it easy: Help with waivers, check-ins, and party bookings.
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Handle payments like a pro: Cash, cards—keep it accurate and smooth.
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Be the info guru: Know all the attractions, prices, policies, and promos.
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Answer the phone like a rockstar: Friendly, clear, and helpful every time.
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Keep it looking good: Tidy, stocked, and guest-ready.
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Solve problems on the fly (with help from your team when needed).
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Spread the Bravoz spirit everywhere you go.
Who You Are:
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At least 16 years old (or meet local age requirements).
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Super friendly and approachable.
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Great communicator—both in person and on the phone.
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Detail-oriented when handling cash and bookings.
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Enjoys working in a busy, lively environment.
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Previous customer service or cash-handling experience is a plus (but we’ll train the right person!).
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Able to work weekends, evenings, and holidays.
What You’ll Gain:
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A dynamic, people-focused role.
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Sales and customer service skills you’ll use forever.
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A fun team that knows how to celebrate every day.
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The chance to help guests create memories they’ll never forget.
