JOB FUNCTION:
Responsible for greeting all customers/patients, collecting and documenting correct demographics and billing information, and maintaining an orderly flow of patients through the waiting areas. Performs other duties as assigned.
ADDITIONAL JOB DUTIES:
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Secure and obtain accurate patient demographics/financial information
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Verify patient insurance benefits as well as request co-pays, deductibles and co-insurance
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Cross-train in all registration areas, multi-tasking/organization skills are a must
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Excellent communication skills to interact with patients, family members and staff
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Adhere to work schedule and demonstrates flexibility to work any and all shifts
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Demonstrates positive attitude as well as ability to be a team player to promote and provide a positive patient experience
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Transition with shift relief and operate switch board functions
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Familiar with offices procedure and office machines
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Make copies of patient outpatient and inpatient packets as necessary
JOB QUALIFICATIONS:
Education:
- Two years hospital or clinical experience preferred
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High School Diploma or equivalent is required
Job Knowledge:
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Knowledge of all insurance payers
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Computer and office equipment knowledge
Skills:
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Communication skills
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Customer relation skills
Physical Demands:
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Ability to stand or sit for long periods of time
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Walking between departments and patient rooms
License:
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BLS/CPR certification is required
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CPI/MOAB certification is preferred
Confidentiality:
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Must adhere to HIPAA regulations according to Allen Parish Hospital Policy, and uphold the Privacy Act law and regulations.
Internal/External Contacts:
Internal: Nursing staff, Ancillary staff, APH staff
External: Patients/family members
