Company Overview
OURISMAN CDJR OF BOWIE is looking for their next Assistant Service Manager!
Job Overview
We are seeking an energetic and customer-focused Service Advisor to join our dynamic team. In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless experience from vehicle drop-off to completion. Your enthusiasm for automotive repair and dedication to outstanding customer service will drive success in this fast-paced environment.
Responsibilities
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs.
- Explain recommended services clearly, providing detailed auto estimates and options tailored to each vehicle.
- Coordinate with technicians on repair status, ensuring timely updates for customers.
- Upsell additional services such as oil changes, tire services, alignments, brake repairs, and suspension work to maximize customer satisfaction and dealership revenue.
- Manage service writing processes efficiently, including vehicle inspections, repair orders, and invoicing.
- Handle cash transactions accurately while maintaining a high level of integrity and professionalism.
- Maintain detailed records of all service activities, customer interactions, and vehicle histories.
Skills
- Proven dealership experience with a strong understanding of auto service management and automotive diagnostics.
- Mechanical knowledge of vehicle systems including transmissions, diesel engines, air brakes, shocks & struts, and auto body repairs.
- Experience in automotive repair processes such as oil changes, wheel alignments, suspension work, tire services, brake repairs, and auto estimating.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Sales acumen with a focus on upselling services and automobile sales opportunities.
- Familiarity with service technician workflows and automotive service procedures.
- Ability to handle cash transactions accurately while maintaining confidentiality. Join us in delivering top-tier automotive care! This paid position offers an exciting opportunity to grow your career in a vibrant environment that values your automotive expertise and dedication to exceptional customer experiences.
Pay: $70,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Automotive service: 1 year (Required)
Work Location: In person
