Overview
Route Manager
Location: Tewksbury, MA
Starting Salary: $30 - $35 per hour
Hours: 8:00AM – 4:30PM, M-F
Full Time, Temp to Perm
Position Overview
Are you a hands-on leader who thrives in a fast-paced, customer-focused environment? Our client is seeking a Route Delivery Manager to oversee and optimize their dry cleaning delivery operations. This role is perfect for someone who knows how to lead a team, manage logistics, and deliver top-notch service to customers.
Key Responsibilities
- Oversee and support a team of delivery drivers across multiple routes
- Manage driver schedules, route assignments, and customer coverage
- Coordinate daily pickup and delivery operations to ensure on-time service
- Train drivers on customer service standards, safety protocols, and operational procedures
- Monitor route efficiency, fuel usage, and vehicle maintenance
- Collaborate with plant managers and customer service teams to ensure seamless service and resolve any outstanding customer concerns
- Serve as the main point of contact for delivery-related customer concerns
- Track and report on route performance, including KPIs such as on-time rates and customer satisfaction
- Develop strategies to assist with route growth
Qualifications & Experience
- 2+ years of experience in logistics, delivery management, or route supervision (preferably in dry cleaning, laundry, or a service-based industry)
- Excellent leadership and communication skills
- Strong organizational and time management abilities
- Proficient in using route management and tracking systems
- Clean driving record and valid driver’s license
- Assist with route deliveries as needed
- Able to lift up to 30 lbs
Preferred Qualifications
- Knowledge of dry cleaning or laundry operations
- Experience with customer account management
Route Manager
Location: Tewksbury, MA
Starting Salary: $30 - $35 per hour
Hours: 8:00AM – 4:30PM, M-F
Full Time, Temp to Perm
Pay: $30.00 - $35.00 per hour
Work Location: In person
