Description
At Ohio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands-on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.
JOB SUMMARY:
As a Field Service Technician, Rapid Response provider. You’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:
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Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime.
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Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
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Electronic and hydraulic system checks.
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Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools.
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ECM flash updates and configuration adjustments.
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Installation and setup of Product Link or other telematics hardware
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Provide immediate status updates and recommendations.
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Performing Safety Service Letters when applicable
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Escalate major repairs to the shop or full field service teams when necessary
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Adhere to all safety procedures, guidelines, and best practices
COMPETENCIES:
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Proficient reading and writing skills
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Strong mechanical and electrical aptitude
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Experienced in computer literacy
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In-depth knowledge of Caterpillar equipment applications, operations, and functions
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Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
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Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
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Welding experience is a plus
JOB QUALIFICATIONS:
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High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
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Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
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Must have a valid driver's license
BENEFITS:
- Employer-sponsored pension plan
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Competitive pay rate, including Field-service differential, and a company service truck
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First-year vacation and personal time which builds based on the length of service
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Two different Health Insurance options, including a Health Savings Account (HSA) option
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Flexible Spending Account (FSA)
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Dental and Vision Insurance
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Credit Union Access
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Life Insurance, Short-Term Disability, and Long-Term Disability
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Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
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Company SuccessShare bonuses
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Company provided and laundered uniforms
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Continued technical and professional training
Keyword: technician, mechanic, diesel, heavy equipment, construction equipment
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
