Reports To
Operations Manager
Purpose
Planning, designing, programming, testing, and starting automated systems. Ensuring systems meet high-quality standards, internal and external specifications, and established budgetary estimates.
Duties and Responsibilities
Customer Experience Lead
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Provide communications and collaborations with customers as requested.
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Communicate customer concerns to project managers that impact the success of the project.
Resource Planning
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Assist project managers in the procurement of required third party resources.
Time Management
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Take full responsibility for meeting all established deadlines.
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Communicate potential deviations with project managers.
Budget Management
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Maintain assigned budget to include labor, materials, and third-party services.
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Identify scope changes and submit change order requests to project managers as needed.
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Seek opportunities for additional project revenue and submit to project managers.
Quality Assurance
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Ensure products and services meet or exceed the company’s high standards.
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Communicate concerns and deviations to standards with project managers.
Risk Management
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Communicate issues that jeopardize the project.
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Identify and communicate risks early and assist in resolution as needed.
Reporting
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Maintain and report status, forecast, issue resolution, and deviations to project managers.
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Complete daily timesheets documenting project hours and other activities.
Sales Support
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Assist sales in the estimating and scope process as requested.
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Provide technical information as requested.
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Assist sales with on-site technical presentations as the subject matter expert as requested.
Technical Contribution
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Provide design, programming, testing, and startup duties as assigned.
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Contribute to product development, technical improvement processes, and innovation.
Performance Measurements
Performance will be measured by:
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Pay based on experience.
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Customer overall interaction experience.
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Meeting or improving required schedules and assigned estimates.
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Meeting or exceeding quality standards and specifications.
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Meeting or improving budgeted project estimates.
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Ability to contribute in cross functional environment.
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Continuously demonstrate and promote a culture of ownership thinking.
Direct Reports
No direct reports.
Requirements
Qualifications
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Minimum 2 years of proven successful working experience in electrical controls engineering.
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4-year technical degree in related field.
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Solid organizational skills to include attention to detail and multitasking.
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Minimum 2 years experience designing industrial control systems.
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Minimum 2 years PLC programming experience.
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Minimum 2 years AutoCAD experience.
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Minimum 1 year experience with robotics and vision systems.
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Knowledge of IEEE, NFPA, and relevant standards.
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Competent use of relevant software, including Microsoft Office, Gannt charts, and related tools.
Preferences
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A natural and determined desire to serve customers in a positive and professional manner.
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Thrives on the challenge of multitasking, engineering design, and innovation.
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Confident and persistent problem solver eager to learn.
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Strong team player.
Benefits
Benefits
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Health Insurance
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Dental Insurance
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Vision Insurance
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Life Insurance
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401(k) Profit Sharing with Company Match
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8 Paid Holidays
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Bereavement Leave
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Sick Leave
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Flex-time Available
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Reimbursed Company Auto Mileage
