JOB
EXAMPLE OF DUTIES
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
Positions at the Police Dispatcher I/ii level may perform some of these duties and responsibilities in a learning capacity.
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Receives calls, complaints, and inquiries from the public for police, fire, medical, or other emergency and non-emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required in accordance with established procedures.
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Dispatches public safety emergency units using a computerized dispatch system, including determining priority of the emergency and contacting and sending an appropriate response unit.
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Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
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Operates computer, telephone, radio console, and telecommunication equipment simultaneously while performing dispatching activities.
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Enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons; ensures databases are accurate and have the most up-to-date information; alerts supervisor of database discrepancies or necessary updates.
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Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property, records information, and vehicle registration data; relays such information to sworn staff; monitors 24-hour teletypes and responds or escalates requests as appropriate.
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Provides initial non-emergency contact with the public and representatives of other agencies for services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the appropriate individual or agency; coordinates emergency calls with outside agencies for aid and assistance.
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Processes new and recalled warrants; verifies warrant information is accurate; confirms warrants are valid; maintains existing warrant files.
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Monitors alarm panel for City businesses and Police Department video surveillance cameras.
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Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the proper individual or agency.
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Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files; performs a variety of filing, indexing, and other general clerical work.
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Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
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Assists with searching, monitoring, and/or escorting female detainees and their children, as necessary.
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Observes and complies with City and mandated safety rules, regulations, and protocols.
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Performs other duties as assigned.
SUPPLEMENTAL INFORMATION
Must possess mobility to work in a centralized communication operations environment, using public safety emergency services equipment including computer-aided dispatch systems, telephones, radios, and other communication devices, as well standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and radio. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Performance of the work frequently requires positions to remain at a workstation for extended periods of time. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
IMPORTANT INFORMATION:
Examination Process:
A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the examination process. Qualified candidates will be provided with more details prior to the start of the examination process.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.