About the Role
The CSR & Admin Assistant serves as the primary point of contact for Guests, vendors, employees, and external parties by being the primary phone operator and by being the first impression that individuals see when entering the home office. It will be their responsibility to ensure a welcoming and professional office environment. This role supports daily operations through administrative assistance, customer relations via phone and email, order processing and coordination of office resources and supplies. The position is responsible for managing customer inquiries and resolving issues related to online orders, gift cards, and the loyalty marketing program. Success in this role requires strong organizational skills, attention to detail, and a commitment to delivering exceptional Guest service.
Key Responsibilities
Administrative:
- Maintain the “Absolutely” Impression for all Home Office Staff and Guests coming and going.
- Answer Phones: You will be the “operator” when it comes to anyone calling the Home Office. You will serve as a source of information for CRG to all Guests and Teams.
- Oversee schedule for conference rooms.
- Shipping and receiving of packages.
- Manage all commissary transfers incoming and outgoing.
- Stock, organize and maintain storage closet.
- Maintain cleanliness in reception area, conference rooms, kitchen, and copy area.
- Assist Home Office staff with administrative projects and other departmental tasks as needed.
- Maintain a Team Player attitude.
Gift Cards:
- Process online and phone gift card orders
- Fulfill bulk gift card orders for partnering businesses
- Process, package and mail annual Cyber Week gift card orders
- Assist with annual spring and fall gift card programs with local retailer including assembly, packaging, and shipment.
- Summer Flash e-gift card sale issues and resolutions
- Troubleshoot and resolve online order problems
- Troubleshoot and resolve restaurant gift card issues
- Confirm and coordinate any Guest comps with supervisor
- Keep updated gift card supplies inventory and communicate ordering needs to supervisor.
Loyalty Club & Marketing:
- Answer loyalty program phone calls and emails
- Assist Guests with signing up for the loyalty program and answering any questions regarding the loyalty program
- Troubleshooting all Guest related loyalty program issues
- Assist restaurant Management Teams with loyalty questions and troubleshooting issues
- Be knowledgeable of the CRG loyalty app to provide support
- Confirm and coordinate any Guest comps with supervisor
- Assist Marketing Department with additional tasks
Qualifications
- Strong customer service and interpersonal skills with a commitment to providing a professional and welcoming experience.
- Strong problem-solving skills with the ability to troubleshoot and resolve customer service issues effectively while maintaining high service standards.
- Ability to manage administrative projects, prioritize, and multiple tasks in a fast-paced environment while working both independently and collaboratively.
- Demonstrates strong organizational skills with the ability to coordinate schedules and ensure the efficient operation of Home Office functions
- Experience managing multi-line phone systems and serving as the primary point of contact for guests and staff.
- Food, restaurant, or hospitality experience is a plus.
- Able to lift 30 – 50 lbs.
- Able to stand, walk, lift, twist, and bend for up to 8 hours a day.
This is an in-house position. Freelancers, agencies, and remote-only applicants need not apply.
The job description doesn’t imply an employment contract, nor is it intended to include a comprehensive listing of daily activities, duties or responsibilities required of the Employee for this job. Other tasks may be assigned based on business needs and the department supervisor’s request.
