Service Administrator Job Description
The service administrator is responsible for overseeing all aspects of the work order for the service department. The person in this position reports to the Parts & Service Manager.
Duties include, but are not limited to:
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Coordinating with the service technicians and service manager on the completion of work orders.
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Answering the telephone and taking service calls, also backup to the parts department.
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Opening repair orders and processing those repair orders to the completion of billing.
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Posting the technicians labor hours to the repair orders.
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Scheduling the planned maintenance contracts.
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Processing manufacturer's warranty claims.
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Putting together billing for work completed.
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Reviewing timecards for service employees.
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Assisting the Parts manager with clerical functions required.
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Closing parts orders.
Qualifications and Education Requirements:
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High school diploma or equivalent
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Previous experience in material handling or another related industry in the area of parts and service product support.
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Proven customer communication skills, with the ability to handle calls from customers with issues.
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Strong organizational skills with attention to detail.
Preferred Skills:
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Working knowledge of Microsoft Word and Excel.
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Typing 55 wpm.
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Previous data entry experience a plus.
