Our client is seeking a Desktop Support Specialist to provide hands-on Level 1 technical support and manage day-to-day desktop operations for an overnight support team. The ideal candidate will have strong troubleshooting instincts, a dependable and flexible approach to scheduling, and solid organizational skills. This is an onsite position based in Fairfield County, CT.
Desktop Support Specialist's Responsibilities and Duties:
- Provide basic hands-on Level 1 desktop support to end users
- Manage and monitor the NOC queue, escalating issues appropriately
- Move computers and deploy workstations as needed
- Track and manage hardware inventory
- Support Active Directory user and device administration
- Provide support for Office 365 applications and services
Desktop Support Specialist's Qualifications and Skills:
- At least 2 years of professional experience in a Desktop Support or similar Level 1 IT support role
- Hands-on experience with Active Directory, Office 365, and Windows support
- Experience managing IT inventory and deploying workstations
- Comfortable working overnight and rotating shifts, including weekends
- Strong problem-solving and ticket/queue management skills
- Ability to work independently during off-hours
RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.
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