Summary of Functions
Provides exceptional guest service by warmly welcoming guests to the Spa, scheduling spa and salon services, assisting guests with questions regarding spa services and products, and supporting front desk operations. Responsible for guest check-in and check-out processes, retail sales, reservation coordination, and maintaining a professional and welcoming spa environment.
Essential Duties and Responsibilities
Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest and departmental policies and procedures.
Promotes and effectively sells spa products and services.
Schedules spa and salon appointments for individuals and groups using spa reservation software systems.
Recommends and upsells spa services and retail products to guests.
Accurately inputs, accesses, and maintains guest and reservation information in computer systems.
Operates the Spa point-of-sale system and accurately handles cash and credit card transactions.
Maintains professionalism and guest focus while working independently with minimal supervision.
Provides exceptional guest service while remaining calm, courteous, and attentive to guest needs.
Promotes positive guest relations with all individuals entering the Spa reception area.
Maintains concentration, prioritizes tasks, and makes concise decisions in a fast-paced environment.
Greets each guest warmly and provides a professional farewell experience.
Dispenses and serves wine in accordance with applicable policies and certifications.
Answers telephone calls promptly using established spa telephone etiquette standards.
Accommodates guest requests courteously and follows through to completion.
Resolves guest concerns professionally to ensure guest satisfaction.
Provides treatment providers with accurate daily schedules and guest arrival updates.
Notifies Spa management of maintenance concerns and service recovery opportunities.
Maintains accuracy and security of all monies, banks, and assigned keys.
Maintains cleanliness and organization of workstations throughout shifts.
Uses guest names whenever possible to personalize the guest experience.
Attends all required meetings and training sessions.
Maintains regular and reliable attendance.
May be required to participate as a panelist for Internal Review Hearings.
Performs additional duties as assigned by management.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education & Experience
High School Diploma or GED required.
Minimum three (3) years of retail or guest service experience in an upscale spa, salon, boutique, hospitality, or similar luxury environment preferred.
Skills & Abilities
Computer literacy with working knowledge of Microsoft Office programs and related software applications.
Excellent guest service, organizational, communication, and interpersonal skills.
Ability to communicate professionally using proper grammar and courteous communication.
Ability to type and write proficiently to produce accurate and timely work.
Basic mathematical and cash handling skills.
Ability to multitask between front desk operations, guest service, and operational needs.
Ability to maintain professionalism and composure in a fast-paced environment.
Ability to prioritize tasks and maintain attention to detail.
Ability to work collaboratively with coworkers and other departments.
Other Requirements
Regular attendance is essential to the successful performance of this position.
Ability to work varying schedules including nights, weekends, and holidays based on business needs.
Maintain complete knowledge of all spa services and retail products.
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification required.
Washington State Food Worker Card required.
Completion of NQRC Alcohol Server Training required.
Hepatitis A and Hepatitis B vaccinations required.
Physical Demands
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.
Ability to lift and/or move objects weighing up to 20 pounds occasionally.
Ability to stand for extended periods of time, up to 8 hours per shift.
Frequent verbal communication and active listening required.
Frequent repetitive hand, wrist, and finger movements required.
Frequent walking and movement throughout the facility.
Occasional sitting, standing, stooping, crouching, and stair/ramp use.
Requires close vision, distance vision, color vision, and focus adjustment abilities.
Work Environment
While performing the duties of this position, the employee may occasionally be exposed to moving mechanical parts, fumes, airborne particles, wet and humid conditions, and outdoor weather conditions. The work environment is generally indoors with moderate noise levels.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
