Build Your Career with a Growing Multi-State Healthcare Organization
Quality Personal Care (QPC) is a veteran-owned, multi-state home care organization dedicated to helping seniors, veterans, and individuals with disabilities remain safe, independent, and comfortable in their homes. With established operations in Georgia and Tennessee and expansion into Florida underway, we are building the operational infrastructure to support long-term growth throughout the Southeast.
We are seeking an Operations Support Specialist who is eager to learn, grow, and develop into future leadership opportunities within our organization. This position is more than an administrative role. It is an opportunity to gain hands-on experience supporting healthcare operations, leadership, technology, client services, and organizational growth.
The ideal candidate is proactive, adaptable, organized, and excited to contribute wherever needed while learning the operational side of a growing healthcare organization.
Position Overview
This position will primarily support our Clarksville, Tennessee office while also assisting other Quality Personal Care locations with administrative and operational support as organizational needs arise.
Working closely with agency leadership, you will help ensure the day-to-day operations of the office run smoothly while gaining valuable experience in healthcare operations, recruiting, scheduling, customer service, CRM technology, reporting, and business administration.
As the company continues to grow, high-performing team members may have opportunities to advance into positions such as Operations Support Coordinator, Service Supervisor, Agency Leadership, or other operational leadership roles.
Primary Responsibilities
- Support daily office operations and administrative functions
- Answer incoming calls and provide exceptional customer service
- Assist with scheduling clients and caregivers
- Monitor and respond to CRM communications and office messages
- Maintain accurate documentation and data entry
- Assist with reporting and operational tracking
- Support recruiting and onboarding activities
- Assist leadership with special projects and process improvements
- Provide administrative support while leadership is conducting field visits
- Collaborate with team members across multiple office locations when needed
- Maintain confidentiality of client and company information
Secondary Responsibilities
As workload permits, this position may also:
- Participate in community outreach initiatives
- Help develop relationships with referral partners
- Represent Quality Personal Care at networking events and community functions
- Support marketing and business development activities
- Generate qualified client referrals and earn performance-based commission opportunities
What We’re Looking For
The ideal candidate is:
- Highly organized and detail-oriented
- Professional and dependable
- A strong communicator
- Comfortable learning new technology
- Adaptable in a fast-paced environment
- Self-motivated with a positive attitude
- Passionate about helping others
- Interested in healthcare operations and leadership
- Willing to support multiple departments as organizational priorities evolve
Preferred Qualifications
- Customer service or office experience preferred
- Healthcare experience is a plus, but not required
- Experience with Microsoft Office or Microsoft 365 preferred
- Ability to learn new systems quickly
- Valid driver’s license and reliable transportation preferred
Why Join Quality Personal Care?
At Quality Personal Care, we believe in developing people, not simply filling positions.
This role is designed for someone who wants to build a career in healthcare operations and grow alongside a rapidly expanding organization.
You will gain experience in:
- Healthcare Operations
- Leadership Development
- Business Administration
- Recruiting and Human Resources
- Customer Service
- CRM and Technology Systems
- Community Outreach
- Operational Process Improvement
- Multi-State Business Growth
Growth Opportunities
Quality Personal Care is committed to promoting from within whenever possible.
Successful team members who demonstrate initiative, professionalism, leadership potential, and strong operational performance may be considered for future advancement opportunities, including:
- Operations Support Coordinator
- Service Supervisor
- Agency Leadership
- Regional Operations Support
- Additional leadership positions as the organization continues to grow
Compensation & Schedule
Pay: Starting at $15.00 per hour
Additional Earning Opportunity: Performance-based commission for independently generated qualified client referrals.
Schedule:
- Monday through Friday
- 8:00 a.m. to 5:00 p.m.
- One-hour unpaid lunch
About Quality Personal Care
Founded in 2006, Quality Personal Care provides compassionate, non-medical home care services that allow seniors, veterans, and individuals with disabilities to remain independent in the comfort of their own homes.
As a veteran-owned organization with operations in multiple states and continued expansion on the horizon, our mission is to improve lives through exceptional care, meaningful relationships, operational excellence, and community impact.
If you are looking for more than just a job and want to build a meaningful career while making a difference in the lives of others, we encourage you to apply.
Pay: $15.00 per hour
Benefits:
Application Question(s):
- Why are you interested in healthcare operations and leadership?
- Describe a time when you had to manage multiple priorities while staying organized.
- This role supports multiple departments as business needs evolve. Can you describe a situation where you had to adapt quickly to changing priorities?
- Are you comfortable learning new technology platforms such as Microsoft 365, CRM systems, and scheduling software?
- This position occasionally includes community outreach activities and offers commission opportunities for independently generated client referrals. Are you comfortable networking and building professional relationships within the community?
- Where do you see your career in the next 3–5 years, and how does this opportunity fit into those goals?
Work Location: In person
