Description:
Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!
We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach. This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.
What You’ll Do
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Serve as the first point of contact for potential clients via phone, email, and online inquiries
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Conduct initial consultations to assess case eligibility based on firm criteria
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Accurately collect and document sensitive client information in our case management system
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Provide clear, compassionate communication and address questions about our services
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Support marketing efforts through follow-ups and lead tracking
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Assist with general administrative tasks as needed
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Maintain strict confidentiality and adhere to ethical standards
Requirements:
What We’re Looking For
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Bilingual in Spanish is a strong plus
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Experience in a high-volume call center or customer-facing role (sales, hospitality, or legal intake preferred)
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Excellent verbal and written communication skills
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Strong phone etiquette and interpersonal skills
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Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
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High attention to detail and organizational skills
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Positive attitude, strong work ethic, and a team-oriented mindset
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Availability for morning, evening, and weekend shifts
Physical Requirements
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Ability to work in a standard office setting with regular use of computers and phones
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Must be able to sit for extended periods, occasionally stand, walk, bend, or lift up to 25 lbs
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Manual dexterity to operate office equipment and input data efficiently
What We Offer
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This position is sales-driven and performance-based. It offers a base salary ranging from $23 to $28 per hour, with the potential to earn additional income through bonuses.
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Full benefits package including medical, dental, and vision insurance
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Paid holidays and PTO
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401(k) with employer match
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A collaborative, mission-driven team environment with growth opportunities
If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today—we can’t wait to connect with you!
