Embark on the next step in your career journey with Direct Travel!
As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, where we enable our clients to derive the greatest value from their travel programs from our offerings of superior customer service, progressive technologies, and significant cost savings.
Expedition Expectations (Position Overview)
As a Mid-Market Account Manager, you will be the strategic partner and primary point of contact for a portfolio of mid-sized corporate clients. You'll be responsible for driving client satisfaction, retention, and growth by understanding their travel needs, delivering insights, and optimizing their travel programs.
Passport to Success (Responsibilities)
- Serve as the day-to-day contact for a portfolio of mid-market clients.
- Develop and execute strategic account plans tailored to each client's business goals.
- Conduct regular business reviews to analyze travel trends, program performance, and savings opportunities.
- Identify upsell and cross-sell opportunities in collaboration with product and sales teams.
- Act as an internal advocate for clients, coordinating with operations, technology, and supplier teams to ensure service excellence.
- Maintain high client satisfaction scores and meet retention targets.
- Support implementation of new services or solutions.
- Stay current with travel industry trends, technologies, and best practices.
Going the Extra Mile (Qualifications)
- 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment.
- Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.).
- Proven track record in client relationship management and revenue growth.
- Exceptional communication and presentation skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Self-motivated, organized, and able to manage multiple accounts and priorities.
- Bachelor's degree in Business, Travel/Hospitality, or a related field preferred.
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly's Power List. For more information, visit www.dt.com.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
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Requirements:
- 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment.
-
Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.).
-
Proven track record in client relationship management and revenue growth.
-
Exceptional communication and presentation skills.
-
Analytical mindset with the ability to translate data into actionable insights.
-
Self-motivated, organized, and able to manage multiple accounts and priorities.
-
Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred.
-
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
