UOTech.co is an IT MSP servicing clients on Long Island and specializing in clients with highly complex technical and compliance requirements. We are looking for an IT Support Specialist to join our team.
About this Role:
As an IT Support Specialist, you’ll be responsible for responding to and remediating complex end-user issues. You will spend your time split between working in our Plainview, NY office, at customer sites, and working remotely.
Responsibilities
- Provide technical support to end-users, troubleshooting software and hardware issues efficiently.
- Manage computer systems and ensure optimal performance through regular maintenance.
- Assist in setting up and configuring desktop environments, including VPN and networking solutions.
- Utilize tools such as SCCM and GPO for system management and deployment.
- Offer support for Microsoft Office and Mac OS applications, ensuring user satisfaction.
- Collaborate with IT teams to resolve complex technical problems and improve service delivery.
You'll succeed in this role if:
- You're interested in getting into an IT Support role and are excited about learning and being exposed to many technologies and concepts.
- You’re interested in building a strong technical foundation for a future career in IT.
- You’re comfortable talking to people on the phone and in person.
- You like to solve problems.
- You like to help people.
- You have a reliable method of transportation and are able to reliably and promptly get to customer sites.
Our expectations:
- You are interested and invested in learning and developing yourself
- You are comfortable interacting with people and helping them solve their technology problems.
- You are a clear communicator and are comfortable asking for help when you need it.
What makes us different?
We specialize in complex, highly regulated environments and will expose you to practices and concepts that will serve you as a security-minded IT Professional for years to come.
Job Type: Full-time
Pay: $42,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Long Island, NY (Required)
Work Location: On the road
