Superior Plumbing and Drains, LLC is a family-owned and established plumbing company serving Gaston, Mecklenburg, and surrounding counties.
The After Hours Customer Service Representative contributes to our mission and vision of high quality service by providing professional customer communication via phone, email, and text during our evening and weekend hours. This position is the face of the company during our after hours operations, and is one of the most important roles!
The CSR has the following responsibilities and duties:
- Answer inbound phone calls
- Monitor lead providers and responding in a timely manner.
- Data entry through our scheduling and invoicing system (Service Titan).
- Scheduling appointment windows for the dispatch to use.
- Completing "happy calls", estimate follow-ups, and cold calls.
- Monitor email with timely responses to customers.
- Provide excellent customer service and help solve problems or concerns that may arise.
- Work well with other dispatchers and partner together to ensure smooth running.
- Navigating and using the Home Depot Pro Specialty Services applications.
The CSR should have the following skills:
- Self-starting
- Technologically literate
- Proficiency in Google web suite
- Politeness and phone etiquette
- Works well in a small staff environment with other employees
- Multitasking
Benefits:
- Health insurance
- Dental insurance
- Vision Insurance
- Employee discount
- Paid time off
- 401K
- Bonuses
Job Type: Full-time or Part-time
Schedule:
- Wednesday – Friday: 4:00 PM – 8:00 PM
- Saturday – Sunday: 8:00 AM – 5:00 PM
Experience level:
- Minimum 2 years of experience in a home services company
Job Type: Full-time
Pay: $15.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Gastonia, NC 28052
