PART TIME RESORT OPERATIONS HOST

Merlin Entertainments -
Winter Haven, FL

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Job Details

Part-time
$14.25 an hour

Qualifications

Customer communication

Full Job Description

What you'll bring to the team

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.2K subscribers

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Part Time Resort Operations Host

At the heart of everything we do is guest obsession—and as a Part Time Resort Operations Host, you’ll play a key role in delivering exceptional experiences across the resort. This is a dynamic, guest-facing role where no two days are the same. You will support multiple areas including attractions, guest services, custodial operations, retail, and admissions, while bringing company values to life.

If you thrive in fast-paced environments, enjoy working with people, and want to be part of a world-class destination, this role offers a unique opportunity to contribute to both guest satisfaction and resort operations.

Qualifications & Experience

Key Responsibilities

Zonal Operations

Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.
Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
Enforce attraction safety rules and restrictions, including height and weight requirements.
Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.
Clean and maintain restrooms, restock supplies, and address issues promptly.
Ensure walkways and public spaces remain clean, safe, and free from hazards.
Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.
Respond to guest requests and address questions or concerns to create a positive experience.
Identify and report maintenance issues, hazards, or operational concerns to leadership.
Perform opening and closing routines in accordance with operating procedures.
Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.
Liaise with leadership teams to help resolve resort-wide guest issues.

Health & Safety

Maintain health and safety protocols across all areas of operation.
Monitor guest and team member safety and enforce established safety guidelines.
Handle incidents or accidents appropriately and report them according to procedures.
Be familiar with emergency procedures, including responding to ride malfunctions or guest emergencies and locating emergency equipment.
Identify potential safety hazards and recommend improvements when appropriate.
Work effectively in busy environments with high noise levels and maintain focus during high-pressure situations.

Work Environment & Physical Demands

Work across various indoor, outdoor, and enclosed environments with varying temperatures and surfaces.
Exposure to wet or humid conditions and potential food allergens.
Regular standing, walking, and occasional sitting throughout the day.
Ability to visually read written materials and safety instructions and complete operational tasks.
Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.

Experience and Qualifications

Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
Experience in custodial services or commercial cleaning is beneficial but not required.
Excellent communication, teamwork, and collaboration skills.
Strong attention to detail and the ability to work independently when required.
Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
Ability to remain calm and professional in high-stress situations.
Basic math and computer skills are preferred.
Flexible availability, including evenings, weekends, and holidays, to support resort operations.
Reliable attendance is an essential function of this role.

Benefits

Pay Range

USD $14.25/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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