Job Summary
Join the opening team of our brand-new Hilton Garden Inn / Homewood Suites dual-brand hotel in Alameda, CA!
We are seeking a dependable, professional, and detail-oriented Front Desk Night Auditor to join our opening team.
The Night Auditor is responsible for providing exceptional overnight guest service while completing daily audit and financial reconciliation procedures. This position serves as a primary point of contact for guests during the overnight shift and helps ensure the hotel operates safely, accurately, and efficiently throughout the night.
The ideal candidate is comfortable working independently, handling guest concerns, completing financial procedures, and making sound decisions during overnight hours.
Duties & Responsibilities
- Provide friendly and professional service to guests during the overnight shift.
- Perform guest check-ins and check-outs accurately and efficiently.
- Manage reservations, room assignments, guest accounts, and special requests.
- Answer incoming calls and assist guests with hotel information, reservations, amenities, and other inquiries.
- Perform nightly audit procedures and ensure daily hotel transactions are accurately reconciled.
- Review and balance room revenue, taxes, payments, and other daily transactions.
- Identify and correct discrepancies in guest accounts and financial reports.
- Complete required night audit reports and prepare information for hotel management.
- Process cash and credit card transactions accurately and follow established cash-handling procedures.
- Monitor arrivals, departures, no-shows, room status, and guest requests.
- Recognize Hilton Honors members and provide applicable benefits in accordance with Hilton brand standards.
- Respond professionally to guest concerns and perform service recovery when appropriate.
- Respond appropriately to overnight emergencies and follow hotel safety and emergency procedures.
- Maintain awareness of hotel activity and report unusual or suspicious situations according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby environment.
- Prepare the Front Desk for the morning shift and communicate important information to incoming team members.
- Support overnight operations for both Hilton Garden Inn and Homewood Suites.
- Perform other duties as assigned by hotel management.
Qualifications
- Previous hotel Front Desk or Night Audit experience is preferred.
- Previous Night Auditor experience is highly preferred.
- Previous Hilton experience is a plus.
- Experience with hotel property management systems is preferred.
- Basic accounting, cash-handling, and financial reconciliation experience is preferred.
- Strong attention to detail and ability to identify discrepancies.
- Excellent customer service and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional when handling guest concerns or emergencies.
- Ability to work independently with limited overnight supervision.
- Comfortable using computers, telephones, and standard office equipment.
- Dependable and punctual with a strong attendance record.
- Must be able to work overnight shifts, including weekends and holidays.
What We Offer
- Competitive pay of $21.00–$23.00 per hour
- Opportunity to join the opening team of a brand-new dual-brand Hilton hotel
- Experience working with both Hilton Garden Inn and Homewood Suites
- Career development and advancement opportunities
- Team-oriented professional work environment
- Hilton team member travel benefits, subject to eligibility and Hilton program requirements
Join Our Opening Team
If you are dependable, detail-oriented, comfortable working independently, and passionate about guest service, we would like to hear from you.
Apply today to become part of the opening team of our new Hilton Garden Inn / Homewood Suites dual-brand hotel in Alameda!
We are an Equal Opportunity Employer and consider qualified applicants without regard to protected characteristics in accordance with applicable federal, state, and local laws.
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Alameda, CA 94502 (Required)
Work Location: In person
