The Order Fulfillment Associate with The Restaurant Store is responsible for assisting the Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.
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Provide friendly, efficient service at the express pick-up area by completing accurate register transactions, verifying memberships, loading customer orders, and expediting checkout to minimize wait times
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Drive completion of open customer orders as directed by Order Fulfillment Manager and/or Specialist
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Support the growth and customer utilization of online ordering and all order fulfillment options within market reach of the branch location
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Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
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Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
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Maintain cleanliness and organization of registers, customer orders, and the express pick up area of the location
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Work is performed while standing and/or walking, up to and including 9 hours/day.
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Requires the ability to communicate effectively using speech, vision, and hearing.
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Requires the regular use of hands for simple grasping and fine manipulations.
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Requires regular bending, squatting, crawling, climbing, and reaching.
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Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
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Minimum of 1 year of relevant experience in retail and/or supply chain management
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High school diploma or GED, or equivalent combination of education and experience
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
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Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
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Strong analytical and problem-solving skills
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Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
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Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
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Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
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Service leadership approach with a demonstrated desire to exceed expectations
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
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Medical
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Vision
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Dental
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PTO
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Paid Maternity Leave
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Paid Parental Leave
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Life Insurance
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Disability
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Dependent Care FSA
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401(k) matching
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Employee Assistance Program
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Wellness Incentives
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Company Discounts
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AT&T & Verizon Discount
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Bonus Opportunities
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Accident Insurance
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Critical Illness Insurance
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Adoption Assistance
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On-Site Fitness Centers
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Dog-friendly Offices
