Health Navigator (On-Site | Chicago, IL)
Hourly Rate: $17–$19/hour
Position Type: Hourly (Full-time or Part-time based on program needs)
Schedule: Rotating shifts to support extended hours/coverage as needed
Location: On-site (Chicago, IL)
Key Responsibilities
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Track patient follow-ups, referral status, and next steps; close gaps through timely outreach
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Schedule/confirm/reschedule appointments; provide instructions, reminders, and readiness support
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Identify barriers to care (transportation, scheduling, access) and help resolve them
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Coordinate referrals with internal teams and external partners while protecting confidentiality
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Escalate urgent concerns using established protocols; document outcomes
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Connect patients to resources (transportation guidance, community referrals, practical support services)
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Conduct structured outreach (calls/texts/emails) to enroll, re-engage, and reduce missed appointments
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Document interactions and outcomes in trackers/systems (Google Sheets, CRM/EHR as applicable)
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Support day-to-day operations tied to patient flow (shared inbox/phone coverage, rosters, basic materials)
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Other duties as assigned to support program needs
Qualifications
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1+ year experience in patient navigation, care coordination, referral management, scheduling, case support, or healthcare/community health administration
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Strong organization and follow-through; able to manage high-volume outreach with accuracy
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Comfortable in fast-paced environments with shifting priorities and time-sensitive needs
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Strong documentation skills; proficiency in Google Workspace (especially Sheets); able to learn CRM/EHR workflows
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Clear, patient-friendly communicator who collaborates well across teams
Preferred
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Experience with community-based services and referral networks (e.g., WIC, Medicaid enrollment support, housing/shelter resources, transportation supports)
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Bilingual (Spanish, French, Haitian Creole, Arabic) a plus
Prism Health Lab is an equal opportunity employer and is committed to building a diverse, inclusive workplace free from discrimination and harassment.
