PoolLights.com – Customer Service Representative
PoolLights.com is seeking a full time Customer Service Representative to join our team. This is an essential position for our daily operations and requires an individual who is highly dedicated to their employer, prioritizes coming to work every day, and demonstrates consistent punctuality. Close to perfect attendance is a requirement. This is a salary-based position that includes opportunity for Full-Time employment, commission and performance pay.
Responsibilities include:
- Providing courteous and efficient customer support via phone.
- Documenting each customer interaction in the PoolLights.com software system.
- Routing calls and requests to the appropriate department as needed.
- Closing quotes and assisting customers with scheduling.
- Building long-term customer relationships by delivering an outstanding experience.
- Ensuring all correspondence is accurate, polished, and error-free.
- Using encouraging, solution-focused language at all times.
Requirements:
- Strong communication and interpersonal skills.
- Dedication to consistent attendance and punctuality.
- Ability to manage multiple tasks while maintaining attention to detail.
- A proactive, positive, and professional approach to customer interactions.
- Commitment to accuracy, timeliness, and customer satisfaction.
Our clients expect polished, reliable service. We value team members who maximize customer success with efficiency, professionalism, and positivity — and who can be counted on to show up and deliver every day.
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Experience:
- Customer Service: 3 years (Required)
Ability to Commute:
- Bonita Springs, FL 34135 (Preferred)
Work Location: In person
