Summary
To receive, evaluate and process non-emergency transport calls received from the general public, nursing and medical facilities. To initiate appropriate action, as well as any follow-up action, as required per standard operating procedures. Will also function as a liaison between the Communication Department and Patient Services Department.
Nature and Scope
The Non-Emergent Call Taker enters pertinent information into the CAD (Computer Aided Dispatch) program upon receipt of calls from the general public, nursing and medical facilities. This person initiates appropriate action as well as any follow-up action as required per the standard operating procedures. The incumbent acts as a customer service representative when corresponding with many businesses.
Entry Qualifications
To fulfill the requirements of this position, the incumbent must:
-
Be a high school graduate or equivalent,
-
Have a working knowledge of medical insurance
-
Have demonstrated the ability to handle multiple tasks efficiently and accurately
-
Have demonstrated excellent verbal and written communication skills
-
Have demonstrated the ability to function and maintain composure and professionalism under stressful conditions
-
Have demonstrated excellent telephone etiquette
-
Successfully complete an EmergyCare training program, which includes, non-emergency call taking and scheduling for wheelchair, stretcher, medical taxi and VA trips.
-
Typing skills and prior customer service experience is preferred.
