Job Overview
Front Office Representative
The Front Office Representative is responsible for providing excellent customer service while ensuring the smooth day-to-day operation of the office. This position serves as the first point of contact for clients and visitors and supports administrative and sales activities.
Responsibilities:
- Answer incoming phone calls and direct inquiries professionally.
- Follow up with new and existing leads by phone, text, and email.
- Schedule appointments and maintain office calendars.
- Prepare, organize, and process paperwork and client files.
- Explain, prepare, and manage customer contracts and related documentation.
- Greet customers and provide exceptional customer service.
- Maintain accurate records in the company database.
- Assist with general office administrative duties and filing.
- Coordinate with team members to ensure timely completion of customer requests.
- Maintain a clean, organized, and professional front office environment.
Qualifications:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office and basic computer applications.
- Ability to handle confidential information professionally.
- Customer service or administrative experience preferred.
- Positive attitude, dependable, and detail-oriented.
Join us to be part of a dedicated team committed to delivering outstanding patient care through efficient front office operations. Your enthusiasm and professionalism will make a meaningful difference in our patients’ experiences while advancing your career in healthcare administration.
Pay: $15.00 - $20.00 per hour
Work Location: In person
