Patient Care Coordinator
Healthcare South is seeking an experienced and service driven Patient Care Coordinator to join our dedicated team at Cohasset Family Practice.
This is more than a front-desk role - it is a key position within our practice that provides an opportunity to build a long-term career in healthcare administration. This position is a full time position, four days per week, 36 - 40 hours total.
We are looking for a polished professional who values teamwork and who takes pride in creating a welcoming and patient centered experience. If you enjoy working as part of a team to provide exceptional service in a fast-paced primary care office and want to make a difference in the lives of our patients, we welcome your application.
About the Role
As a Patient Care Coordinator, you'll be the face of our practice and the first point of contact for our families. You will set the tone for each patient interaction - welcoming patients and families, managing appointment scheduling, and supporting the daily administrative operations of the office.
Key Responsibilities
- Greet and assist patients and visitors in a professional and compassionate manner
- Schedule appointments to optimize patient flow and provider availability
- Answer and route incoming calls promptly using a multi-line phone system
- Collect co-pays and provide clear, respectful communication regarding billing and insurance information to patients
- Maintain accurate patient records and update demographic and insurance data in our EHR system
- Support office operations through filing, scanning, photocopying, and general clerical tasks
- Monitor and maintain office supplies and equipment
- Work collaboratively with clinical and administrative teams to support patient care
- Uphold strict HIPPA compliance and patient confidentiality standards.
Experience and Qualifications
- High school diploma or equivalent required
- Minimum 1 year of front-desk or customer service experience
- Healthcare experience strongly preferred
- Strong organizational, communication, and attention to detail
- Basic knowledge of medical terminology a plus
- Comfortable using standard office equipment and EHR systems
- EPIC experience strongly preferred
Our Ideal Candidate
- Takes ownership of their work
- Anticipates needs before being asked
- Communicates clearly and confidently
- Remains professional, positive and composed when navigating patient concerns
Why Join Us
- Established, respected organization with strong community presence
- Supportive leadership and collaborative culture
- Competitive compensation
- Comprehensive benefits package
- Opportunities for internal growth and advancement
- The opportunity to build a meaningful, long-term career in healthcare
If you are seeking a stable, professional environment where your work directly impacts patient care and team success, we encourage you to apply today!
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical receptionist: 1 year (Required)
Work Location: In person
