JOB
This is a Part Time, Non Permanent Position
This is an excellent opportunity to work for the Information Technology Services Department. The current vacancy is at City Hall. The incumbent will receive direction from the Information Technology Supervisor. The ideal candidate possesses 3 years of effective and cooperative communication and interpersonal skills, outstanding customer service skills, and the ability to work well in a busy environment where attention to detail is important.
Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team.
Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 – June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS Retired Annuitants.
Note: This recruitment may close at any time, and will close when the hiring manager determines that enough qualified applications have been received. EXAMPLE OF DUTIES
- Assists supervisor and department staff members with a variety of HELPDESK/ Desktop support, technical and/or clerical duties as assigned
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Accurately document and route service tickets adhering to department processes
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Evaluate incident and escalate, if necessary
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Performs computer data entry to record and retrieve department information
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Interacts with interdepartmental staff and other agency representatives in obtaining or providing data
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Password resets
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Attends meetings as appropriate
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Performs related duties as assigned
SUPPLEMENTAL INFORMATION
Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed. Work is performed in a general office environment. Requires hearing and speaking skills to answer the telephone or converse with coworkers and the general public. Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.
SPECIAL CONDITIONS
Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
