Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Agent, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing outstanding customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your proactive approach and attention to detail will help create a memorable stay for every guest, fostering loyalty and positive reviews. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant hotel environment.
Duties
- Greet guests warmly upon arrival, ensuring a friendly and professional first impression
- Manage guest reservations using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries via phone and in person with excellent phone etiquette and customer service problem-solving skills
- Assist guests with check-in, check-out, room assignments, and billing procedures efficiently
- Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction
- Respond promptly to guest requests or complaints, resolving issues with a focus on guest relations and service excellence
- Maintain accurate records of all transactions, including night audits when required
- Follow hotel emergency procedures to ensure guest safety at all times
Requirements
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
- Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS)
- Knowledge of hotel emergency procedures and guest safety protocols
- Excellent phone communication skills and professional phone etiquette
- Ability to handle customer service challenges with patience and problem-solving acumen
- Previous experience in resort environments is a plus, along with guest relations expertise
- Ability to work flexible hours, including nights, weekends, and holidays as needed
Join us to deliver exceptional hospitality experiences that leave lasting impressions! We are committed to fostering a lively, supportive environment where your enthusiasm makes a difference. This paid role is perfect for motivated individuals eager to grow their career in hotel management while providing top-tier guest services.
Pay: $15.50 - $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
