Front Desk / Treatment Coordinator
TMJ & Sleep Therapy Centre
Full-Time | Monday–Friday | No Weekends
About Us
We are a modern, patient-centered specialty dental practice dedicated exclusively to the treatment of Temporomandibular Joint Disorders (TMJ), chronic facial pain, airway disorders, and dental sleep medicine. Our mission is to improve our patients' quality of life through compassionate care, advanced technology, and exceptional customer service.
We are seeking an enthusiastic, organized, and compassionate Front Desk/Treatment Coordinator who enjoys building relationships with patients while ensuring the practice operates efficiently. This is an excellent opportunity for someone who wants more than a traditional front desk role and enjoys being an integral part of changing patients' lives.
Position Summary
As the first point of contact for our patients, you will play a vital role in creating an outstanding patient experience from the initial phone call through treatment completion. This position combines front office responsibilities with treatment coordination, patient education, scheduling, financial discussions, and administrative support.
We are looking for someone who is positive, dependable, detail-oriented, and thrives in a fast-paced, team-focused environment.
Responsibilities
Patient Experience
- Welcome patients warmly and provide exceptional customer service
- Answer incoming calls and respond professionally to patient inquiries
- Schedule new patient consultations, follow-up visits, and treatment appointments
- Verify patient information and ensure all forms are complete
- Maintain patient confidentiality (HIPAA compliance)
- Coordinate referrals with physicians, dentists, chiropractors, physical therapists, and other healthcare providers
Treatment Coordination
- Present recommended treatment plans clearly and confidently
- Discuss fees, financing options, and payment arrangements
- Assist patients in understanding their treatment journey
- Follow up on unscheduled treatment and outstanding treatment plans
- Help patients navigate medical insurance benefits when applicable
Administrative Duties
- Benefit breakdowns
- Collect patient payments and post transactions accurately
- Maintain accurate patient records
- Coordinate incoming records and imaging
- Monitor appointment confirmations and recalls
- Maintain organized front office operations
QualificationsPreferred Experience
- Minimum 2 years of dental front office experience
- Treatment coordinating experience preferred
- Experience with electronic dental software (CareStack & DentalWriter experience is a plus)
- TMJ or Sleep Medicine experience is a plus but not required. We will train the right candidate.
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Retirement plan
Work Location: In person
