Onsite in Nashville, TN
Salary up to $85,000 base + bonus
We are working closely with a great client to identify an Assistant Director of Front Office to help lead guest-facing operations and elevate the overall arrival and departure experience. This key leadership role is ideal for someone who thrives in a high-touch hospitality environment and is passionate about delivering exceptional guest service while supporting front office strategy and team development. This role is onsite in Nashville, TN.
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Assist in overseeing daily front office operations to ensure a seamless guest experience
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Support, coach, and develop a high-performing, service-driven front office team
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Resolve guest concerns and lead effective service recovery efforts
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Assist with scheduling, labor management, budgeting, and departmental performance initiatives
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Ensure compliance with brand standards, policies, and procedures
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3+ years of front office leadership experience in an upscale hotel or resort environment
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Previous experience as a Front Office Manager, Assistant Director of Front Office, or similar leadership role preferred
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Proven ability to motivate teams and deliver exceptional guest experiences
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Experience with hotel property management systems and operational reporting
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Flexible schedule, including evenings, weekends, and holidays as needed
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