Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Provide remote operational support to Care Managers across centers by backfilling vacancies as needed, ensuring continuity of care, maintaining service levels, and minimizing disruptions to daily operations during staffing gaps.
Conduct proactive outreach to patients to complete missed care plans, improve care plan compliance, re-engage patients in their care, and support continuity of care through timely follow-up.
Identifies patient care requirements by establishing personal rapport with patients and other persons in a position to understand care requirements.
Leverage patient data from dashboards and reports to identify trends, monitor care outcomes, prioritize outreach efforts, and take timely action to improve patient engagement, care coordination, and overall clinical performance.
Accurately document patient care services by maintaining timely, thorough, and compliant charting in patient records to ensure continuity of care, support clinical decision-making, and meet organizational and regulatory documentation standards.
Address patient needs and challenges related to opioid use disorder (OUD) by collaborating with a multidisciplinary care team to develop coordinated care plans, remove barriers to treatment, and support positive patient outcomes.
Establish individualized patient care goals in collaboration with patients and the multidisciplinary care team, promoting patient engagement, measurable outcomes, and progress toward improved health and recovery.
Assures quality of care by adhering to Crossroads standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments.
Schedule and reschedule patient appointments to promote continuity of care, minimize missed visits, improve patient engagement, and ensure patients remain actively connected to treatment and support services.
Monitor patients’ clinical status by tracking medication adherence, referral completion, and follow-up care, identifying potential barriers to treatment, and coordinating timely interventions to support positive health outcomes and continuity of care.
Assist physicians and clinicians with patient onboarding and orientation by ensuring patients understand the care process, completing required intake activities, coordinating initial services, and facilitating a smooth transition into treatment.
Maintains patient information confidentiality and privacy.
At minimum, High School Diploma or GED required.
Experience in a fast-paced environment, servicing many clients, is preferred.
Experience in healthcare, addiction medicine, community health, care coordination preferred.
Experience with building individualized care plans is a plus.
Knowledge of compliant documentation practices
Lived Addiction experience is a plus.
Can-do attitude and willingness to think beyond the status quo.
Mission-driven with a passion for helping patients live better, stronger lives.
Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
Strong critical thinking and problem-solving skills with the ability to identify barriers to care and implement appropriate interventions.
