EP Perspectives in San Bernardino is expanding our Frontier campaign and looking for a Customer Support Associate ready to build a strong foundation in telecom sales. The Customer Support Associate promotes high-value wireless and internet services, manages customer data with precision, and reinforces Frontier’s reputation for reliability.
As a Customer Support Associate, you’ll be part of a team that’s redefining client success through innovative solutions. The Client Success Associate role will involve engaging clients with inquiries about our product suite, collaborating with account managers to deliver tailored recommendations, and ensuring promotional efforts align with Frontier’s goals.
Role Requirements for a Customer Support Associate
- Support customer accounts by cultivating long‑term relationships, ensuring satisfaction, and identifying opportunities to expand Frontier’s services.
- Assist sales teams by coordinating tailored solutions, preparing campaign materials, and addressing customer needs through seamless internal collaboration.
- Drive growth by recommending Frontier’s products aligned with customer usage patterns and goals.
- Monitor account activity by documenting interactions, analyzing performance data, and reporting customer engagement to strengthen retention strategies.
- Resolve service inquiries by clarifying product features, troubleshooting technical concerns, and escalating complex cases for timely resolution.
- Partner with cross‑functional teams to align campaigns, maintain consistent messaging, and deliver seamless customer engagement across Frontier’s services.
Qualities That Set You Apart as a Customer Support Associate
- High school diploma or GED required; coursework in business, communications, or marketing preferred.
- Experience in customer support, retail, or sales is highly valued, particularly within telecom or subscription‑based service environments.
- Excellent communication and negotiation skills, with proven ability to build rapport and adapt messaging to diverse customer needs.
- Organized, proactive, and collaborative, with strong problem‑solving abilities and a consistent focus on customer satisfaction.
- Proficiency with digital tools to manage accounts, track engagement, and streamline workflows with accuracy and compliance.
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Professional development assistance
Work Location: In person
