Position: Fine Dining HOST / Maître D’ / Server Assistant
Location: Venice Steakhouse
Reports To: Restaurant Manager
Job Type: Full-Time
Pay: Competitive hourly rate - $18/20 + TIPS
Position Overview
As the Fine Dining Maître D’ at Venice Steakhouse, you will set the tone for our guests’ dining experience from the moment they arrive until their departure. With professionalism, warmth, and attention to detail, you will manage reservations, greet and seat guests, and oversee the flow of service in the dining room. As the face of the restaurant, you’ll ensure gracious hospitality, seamless communication with staff, and a refined level of service that reflects the luxury of our steakhouse. At the same time assisting the server with water service, resetting tables, clearing and ensuring service at the table run smooth.
Key Responsibilities
Guest Experience
- Welcome and greet guests with professionalism, warmth, and genuine hospitality.
- Anticipate and respond to guest needs, ensuring an exceptional fine dining experience from start to finish.
- Confirm all guest reservations
- Maintain detailed knowledge of the restaurant, menu, wine list, and policies to answer guest inquiries confidently.
- Handle special requests, dietary needs, and VIP guests with discretion and care.
- respond to all reviews on all outlets and communicate with Chef and managers
- guide the guest through their dining experience
Reservations & Seating
- Manage reservations, cancellations, and waitlists with accuracy and efficiency.
- Maintain a precise seating chart to balance guest flow, maximize table usage, and support service staff.
- Escort guests to tables, present menus, and introduce servers as appropriate.
- Coordinate large parties and special events with management for seamless execution.
Dining Room Management
- Oversee the pace and flow of the dining room, working closely with servers and managers.
- Communicate effectively with the front- and back-of-house teams to ensure smooth operations.
- Monitor table turnover while never compromising the guest experience.
- Assist in training and mentoring new host staff, ensuring adherence to fine dining standards.
- water service in certain sections
- resetting table with silverware, water glasses, share plate and napkin
- clear guests plates for appetizers, mains and offer dessert
Professionalism & Representation
- Uphold the highest standards of appearance, etiquette, and service at all times.
- Handle guest concerns or complaints with tact and discretion, preserving the restaurant’s reputation for excellence.
- Maintain a polished and organized host stand, entrance area, and reception environment.
Closing Duties
- Confirm next-day reservations and update seating charts.
- Assist management with guest notes, special requests, or follow-up tasks.
- assist all staff with closing duties, including polishing glasses and cleaning tables
- Ensure the host stand and entry areas are reset and prepared for the next service.
- wipe down all tables
- polish glasses and plates at the end of the night
Qualifications
Experience
- At least 3 years of busser/ maître d’ experience in a fine dining or luxury hospitality setting.
- Proven ability to manage reservations, seating, and guest relations in an upscale, high-volume environment.
- Prior steakhouse or luxury restaurant experience is highly preferred.
Skills
- Exceptional communication and interpersonal skills.
- Strong organizational skills with meticulous attention to detail.
- Ability to multitask and remain calm under pressure.
- Poise and confidence in managing VIP guests and high-profile clientele.
Professionalism
- Impeccable grooming and adherence to appearance standards.
- Warm, polished demeanor with a focus on gracious hospitality.
- Ability to represent the restaurant with elegance and professionalism at all times.
Physical Requirements
- Ability to stand and walk for extended periods.
- Capacity to escort guests through the dining room gracefully.
Compensation & Benefits
- Competitive hourly wage
- Opportunities for career advancement within a growing company
- Employee dining discounts
- Supportive, professional work environment
Why Join Us?
At Venice Steakhouse, we are committed to delivering a world-class fine dining experience. As a Maître D’, you will have the opportunity to be the welcoming face of our restaurant, ensuring every guest feels valued and cared for. If you are passionate about hospitality, thrive in an upscale environment, and pride yourself on exceptional service, we’d love to welcome you to our team.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
