Job Summary:
Administrative support professional with proven experience in fast-paced environments requiring strong organizational, technical, and interpersonal skills. Dependable, ethical, and discreet, with a commitment to delivering superior customer service. This position will serve in a floating capacity and may be required to support offices in both Raleigh and Cary.
Education and Experience:
High school diploma or equivalent
1+ years of experience working in a medical office front desk role
1+ years of customer service experience
Excellent organizational and time management skills
Knowledge, Skills and Abilities:
Familiar with EMR systems and/or ability to train effectively on EMR systems.
Maintain confidentiality of all providers, staff, and patient information.
Meticulous attention to detail.
Excellent verbal and written communication skills.
Ability to work as a team member.
Ability to work under pressure and react effectively in all situations.
Strong communication, problem-solving, and organizational skills.
Can adapt to change in a positive manner.
Ability to adhere to policy and procedures during all activities.
Essential Job Functions:
Answer the Telephone
Answer phone calls promptly and address patient concerns clearly, efficiently, and correctly.
Return phone calls left on office voicemail.
Check – In:
Greet patients in a professional friendly manner.
Verify that all demographic and insurance information is current and accurate.
Scan in and update any needed ID cards and insurance cards updating the information as needed.
Check eligibility on all insurance plans, making sure to review discrepancies and update as needed.
Select current copay, deductible, and coinsurance amounts to be collected. Notify billing group of any patient payment related concerns.
Distribute paperwork to patients and check them over to ensure that required fields are completed properly. Update any new information and scan information into system.
Ensure that each patient has a sticky note template in EMA.
Perform all other duties, as required.
Check – Out:
Check-out patients in a pleasant and professional manner.
Schedule return appointments accurately and within the requested time frame.
Collect any fees for service including balances, copays, and coinsurance. Notify billing regarding any issues with collecting payment.
Ensure patient satisfaction.
Review and close out recalls.
Perform all other duties, as required.
Cosmetics:
Must be able to learn about retail products and cosmetic treatments. Verbiage in the front MUST match what the providers are saying in the back.
Working out of multiple software systems. We utilize NexTech and EMA, along with membership programs such as ALLE, CareCredit, and Aspire. Payment software systems PayJunction and ModMed Pay.
Prescription logging is being completed.
Miscellaneous Duties:
Monitor schedules for accuracy and reschedule appointments for assigned provider.
Balance daily individual and location collection batches for services provided.
Clean and organize the front desk space.
Wipe down all surfaces daily.
Settling batches daily out of multiple systems.
Assist in general office duties, as needed.
Work on recalls for patients to assign them to appointments and close them out.
Contact patients that have not confirmed their appointment with Reminder System.
Physical Capabilities:
Ability to lift a minimum of 50 pounds dead weight depending on the individual’s work assignments daily.
Ability to frequently bend, stoop, kneel, and reach above shoulders depending on the individual’s work assignments daily.
Ability to sit and/or stand for extended periods of time, a minimum of eight hours a day, depending on the individual’s work assignments daily.
Ability to see, hear, speak, interact, read, write, and type sufficiently to perform the essential functions of the position.
Must be independently mobile on all surfaces and situations depending on the
individual’s works assignments daily and be able to move safely about the work area.
Must be able to respond to emergency situations as needed, including lifting ability needed for patient safety.
Must have bilateral use of hands for repetitive fine manipulation.
Must have the physical stamina to work at least eight hours per day.
Environmental/working Conditions:
Work is performed in a medical office environment. Work involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Exposure to communicable diseases, blood and body fluids, toxic substances, medicinal preparations, and other conditions common to a physician’s office environment.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
