Job Summary
We are seeking a dynamic and motivated Automotive BDC (Business Development Center) Representative to join our fast-paced automotive sales team. In this role, you will be the first point of contact for prospective customers, managing inbound and outbound communications to generate leads, schedule appointments, and support dealership sales efforts. Your energetic approach and excellent communication skills will help build strong customer relationships, drive high-end sales, and contribute to achieving dealership targets. If you thrive in a customer-focused environment and have a passion for the automotive industry, this is an exciting opportunity to grow your career in automotive sales support.
Duties
- Respond promptly and professionally to inbound inquiries via phone, email, and online channels, providing accurate information about vehicle inventory, financing options, and dealership services
- Conduct outbound calls to prospective clients, nurturing leads, and promoting special offers or new vehicle arrivals to increase sales pipeline volume
- Schedule appointments for sales consultations with potential customers, ensuring a seamless customer experience from initial contact through dealership visit
- Maintain detailed records of customer interactions within Customer Relationship Management (CRM) systems to support ongoing client relationship building and follow-up strategies
- Assist in upselling additional products or services such as extended warranties or financing packages during customer interactions
- Support the sales team by managing inventory information, coordinating test drives, and providing administrative assistance as needed
- Develop strong client relationships through effective communication skills, bilingual capabilities (if applicable), and professional phone etiquette to foster customer loyalty
Requirements
- Proven experience in automotive industry sales support or dealership environment preferred; outside sales or B2B (business-to-business) sales experience is a plus
- Excellent negotiation skills with the ability to close deals effectively while maintaining high levels of customer satisfaction
- Strong organizational skills with the ability to manage multiple tasks simultaneously within a fast-paced setting
- Proficiency in Customer Relationship Management (CRM) software and familiarity with inventory management tools
- Exceptional communication skills, including public speaking and client communication abilities; bilingual or multilingual skills are highly desirable
- Experience in retail sales, outbound sales, cold calling, and upselling techniques necessary for success in high-end automotive sales environments
- Knowledge of automotive financing options and automobile sales processes preferred
- Demonstrated ability to meet or exceed sales targets through effective deal closing strategies and customer service excellence
- High level of professionalism with excellent phone etiquette and interpersonal skills; organizational skills are essential for maintaining accurate records and follow-up activities
Join us as an Automotive BDC Representative and become a vital part of our energetic team dedicated to delivering exceptional customer experiences. We value proactive individuals who are eager to develop their careers in automotive sales support while helping our dealership grow through outstanding client engagement.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
