Radiology Associates is a trusted leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive and professional environment. Join a collaborative, purpose-driven team making a real impact across our Florida communities through innovation in healthcare.
Radiology Associates is seeking a Full-Time Call Center Scheduler for a fast-paced outpatient imaging center. This role is critical to the patient experience and requires strong customer service skills, attention to detail, and a solid medical background.
The Scheduler is responsible for providing exceptional customer service while accurately obtaining and entering patient demographic and insurance information into our Radiology Information System (RIS), ensuring timely and efficient exam scheduling.
- Receive inbound calls from patients and physician offices to schedule requested imaging exams
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Make outbound calls to patients to schedule exams based on faxed or electronic orders
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Deliver exceptional customer service while addressing patient inquiries and resolving scheduling issues
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Handle non-routine or complex calls requiring independent judgment
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Accurately enter and update patient demographic and insurance information in the RIS
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Maintain professionalism and empathy when interacting with patients
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Perform other related duties as assigned
- High School Diploma or GED required
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Strong customer service skills required
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Medical background required
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Knowledge of human anatomy preferred
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Strong computer skills required, including the ability to navigate multiple systems
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3–6 months of call center experience preferred
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Excellent written and verbal communication skills
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Strong organizational skills with the ability to multitask in a fast-paced environment
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Knowledge of medical terminology preferred
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Minimum of one year of related medical office experience preferred
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Understanding of Medicare, Medicaid, private insurance, HMOs, and PPOs is a plus
- Affordable Medical, Dental, and Vision benefits
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Paid Time Off (PTO) and Paid Holidays
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Paid Life and AD&D Insurance
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Employee Assistance Program (EAP)
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Travel Assistance and Identity Theft Assistance
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Employee Recognition Program
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401(k) Retirement Program
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Employee Referral Bonus Program
Additional Information:
Equal Opportunity Employer: We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace: We are committed to maintaining a safe and healthy work environment.
E-Verify Participation: This organization participates in E-Verify to confirm employment eligibility in the United States.
