JOB Under general direction from the Information Systems Operations Manager, the Pension Administration System Assistant Manager oversees, supports, and enhances SBCERA’s Pension Administration System (PAS) and related applications. The incumbent provides technical leadership, supervises staff, manages day-to-day PAS operations, ensures data integrity, coordinates system upgrades, and partners with internal stakeholders, vendors, and business units to optimize workflows and service delivery. This position plays a key role in sustaining mission-critical technology that supports benefit calculations, member services, employer reporting, and core retirement operations.
DISTINGUISHING CHARACTERISTICS
The Pension Administration System Assistant Manager is a management-level classification responsible for assisting in the strategic planning, maintenance, configuration, and continuous improvement of SBCERA’s PAS. This position requires advanced technical knowledge, strong project-management capability, and the ability to lead staff and work collaboratively with multiple business units. The incumbent serves as a liaison between technical teams and functional end-users, ensuring the reliability, performance, and compliance of SBCERA’s pension-administration technology environment.
SBCERA CORE VALUES IN ACTION
Every employee is expected to model SBCERA’s core values by acting with integrity, embracing accountability, collaborating across teams, and striving for professional excellence in service to our 50,000+ members and beneficiaries.
THE RECRUITMENT PROCESS
Candidates are expected to complete the full application including all relevant work experience, education, credentials/professional designations and/or progress toward credentials/professional designations. This position will remain open until a sufficient number of qualified applicants has been received. We will begin reviewing applications on
April 2, 2026 at which time we will begin phone interviews on
April 20, 2026 for those candidates most closely meeting the needs of SBCERA. EXAMPLE OF DUTIES Duties may include, but are not limited to, the following:
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Administer, maintain, configure, and monitor the Pension Administration System (PAS).
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Ensure system stability, data accuracy, performance, and security in accordance with SBCERA standards.
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Coordinate, test, and validate system fixes, patches, releases, upgrades, and enhancements.
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Resolve PAS issues through troubleshooting and root-cause analysis.
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Build positive, professional working relationships with staff at all levels of the organization and interact effectively, courteously, and confidently with members of the public.
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Work with business units to analyze and improve workflows related to benefits, employer reporting, and accounting functions.
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Translate business requirements into functional and technical specifications.
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Maintain system documentation, procedures, and user guides.
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Oversee PAS data integrity activities, including audits, validation, and reconciliation.
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Supervise staff responsible for reports, data extracts, dashboards, and queries.
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Assist in planning and executing PAS-related projects and system integrations.
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Serve as a primary liaison with vendors, consultants, and external service providers.
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Provide leadership, coaching, supervision, and performance evaluations for assigned staff, fostering a collaborative and service-oriented team environment.
SUPPLEMENTAL INFORMATION
There will be a competitive evaluation of qualifications based on a review of all application materials submitted. Applicants must clearly describe their experience in the areas designated. Those who demonstrate exceptional qualifications in the competitive evaluation will be invited to continue in the selection process which may include written and/or performance examinations, oral interviews and/or other related evaluation methods.
Prior to employment, the prospective candidate must successfully complete a thorough background review, including being fingerprinted, as well as a medical examination, which will include a drug/alcohol screening. The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature, date, surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
This position is "at will" and serves at the pleasure of the Chief Executive Officer.
Hybrid/Telework and Flexible Work Schedule: This position may be eligible for a hybrid working schedule with 3 days in the office and 2 days working remotely. SBCERA offers a flexible 9/80 work schedule where employees work 9 hours each day with the exception of either Monday or Friday where they work 8 hours one week and are off the following week.
