Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers via various channels to provide exceptional support, resolve inquiries, and enhance overall client satisfaction. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Respond promptly and professionally to customer inquiries through phone and email. email.
- Book appointments correctly for 3 departments.
- Take feeding and medication instructions and enter them correctly in the system
- Process transactions such as cash handling and data entry with precision
- Maintain detailed records of customer interactions and transactions in CRM systems
- Follow up with clients to ensure their needs are met, and issues are resolved satisfactorily
- Collaborate with team members to provide quality customer service
- Uphold excellent phone etiquette and communication skills during all interactions
Skills
- Excellent customer support and client service skills with a friendly, professional demeanor
- Proficient in Microsoft Office Suite (Word, Excel) and computer skills for data entry and documentation
- Effective communication skills, both verbal and written, including phone etiquette
- Analytical skills for assessing customer needs and providing tailored solutions
- Ability to handle cash transactions accurately and efficiently
This position offers an engaging work environment where your communication talents can thrive while delivering top-tier service to our valued clients.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
