Charlotte City Club - BNG Hospitality
Director of Membership Development
Charlotte City Club has been the Queen City's destination for business, networking, and community since 1947. Where deals get done, friendships are built, and the Charlotte skyline is exactly where it belongs. Under new ownership by BNG Hospitality, we're writing the next chapter, and we're looking for the right person to help lead it.
As our Director of Membership Sales, you'll be the face of the Club in Charlotte. You'll host the tours, tell the story, build the relationships, and open the door for the next generation of members. You'll work shoulder-to-shoulder with our General Manager and BNG's leadership team, with real support, real marketing horsepower, and real room to grow.
We're looking for a proven closer with a genuine passion for hospitality and the drive to deliver exceptional results!
Essential Responsibilities
Sales & Pipeline
- Own the full membership sales cycle from prospect identification through enrollment
Market Strategy
- Develop and execute a written membership growth plan segmented by industry, life stage, and referral channel
- Represent the Club at chamber events, industry associations, boards, and philanthropic functions
- Cultivate a Membership Committee to extend referral reach into new professional and social circles
Marketing & Communications
- Partner with BNG's corporate marketing team on email, digital, social, and direct mail campaigns
- Own the new-member onboarding sequence, engineered to generate qualified referrals within 90 days
Retention & Member Experience
- Serve as a visible, welcoming presence in the Club; knowing members by name and building trust
- Partner with the General Manager on retention programming and at-risk-member outreach
- Report weekly on pipeline health, closes, attrition, and net membership movement
- Build and maintain a qualified pipeline through networking, referrals, community involvement, and targeted outreach
- Deliver polished Club tours and presentations that translate amenities and programming into a compelling lifestyle offer
- Achieve monthly and annual new-member and dues-revenue goals
- Maintain accurate pipeline data, activity metrics, and forecasting in the Club's CRM
Qualifications and Experience
- Bachelor’s degree preferred
- 5 years’ experience in business development or membership sales
- 2-3 years with combined education
- Experience in pre-sales/start up preferred
- Experience in Private Club Membership Sales Preferred
- Proficient in computer software including but not limited to office suite and CRM
- Management/Leadership Experience
- Sales Training
Compensation & Benefits
- Base salary plus uncapped commission, average performers achieve $75,000+
- Health, dental, and vision insurance
- Paid vacation and paid holidays
- Club dining privileges
- Direct access to BNG Hospitality's corporate marketing, analytics, and leadership resources
- Growth opportunities across a multi-club platform
About Charlotte City Club
Founded in 1947, Charlotte City Club has defined Uptown's social scene for more than 75 years and the gathering place for the leaders, entrepreneurs, and changemakers who shape the Queen City. Members enjoy refined dining, distinctive programming, private event spaces, and unmatched skyline views, all delivered with the kind of personal hospitality that makes a private club feel like an extension of home.
About BNG Hospitality
BNG specializes in the ownership and management of private city, country and sports clubs throughout the US. BNG ownership represents almost 100 years of experience and expertise in Private Club and hospitality industries.
The growth of the company will focus on both potential acquisition or management of small to medium size clubs and markets that are seeking local ownership or small company management focus with large company expertise.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
