Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Oklahoma City, OK!
Take Command of Your Day as a Field Service Technician!
Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician at our Oklahoma City, OK location to serve as the face of our company on job sites. We are a family of local equipment rental providers across the Southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of being the difference in the equipment rental industry by doing everything differently.
What You'll Do:
As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.
Key Responsibilities:
- Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
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Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
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Completes complex repairs to the fleet.
- Completes repairs on company vehicles.
- Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
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Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
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Completes preventative maintenance such as changing filters, checking fluids, and filling tires.
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Complete inspections.
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Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
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Act as a Trusted Partner: Professionally communicate with customers on-site, providing updates, explaining repairs, and training them on the proper use of equipment to ensure their success.
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Assists customers with loading and unloading fleet orders.
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Assists customers with questions/customer service as applicable.
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Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
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May perform repairs on the small fleet.
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Complete standard repairs to the fleet.
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Assists other mechanics with tasks such as lifting or moving heavy objects.
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Completes any type of work with supervision.
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Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
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Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
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Demonstrates behaviors aligned with the Company’s Core Values at all times.
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Performs other related duties as assigned.
Job Requirements:
- Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
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A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
- Excellent Customer Service Skills – for both internal and external customers.
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Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
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Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
- Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
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Completes rental equipment preparation by the delivery date.
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Maintains a ready line.
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Achieves quality standards.
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A must-have own set of comprehensive mechanical tools is required.
Our Company Benefits Include:
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Weekly Pay
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401(k) with Company matching
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Boot Reimbursement Program
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Medical Insurance
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Dental Insurance
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Vision insurance
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Health Savings Account
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Employer-paid life insurance with a "buy-up" option
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Employee Assistance Program
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Employer-paid STD disability benefit
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Life, Accident, and Long-Term disability options
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Paid Parental leave
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Paid time off, Paid Holidays, and Sick time
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Employee Referral program
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Retirement plan
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Employee Sharing Program
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Fast-growing environment with opportunities for advancement
Empower Rental Group is an Equal Opportunity Employer
