About Us:
Agri-Waste Technology, Inc. (AWT) is a full-service professional engineering, consulting, and soil science firm founded in 1984. AWT was founded on the mission to provide solutions and alternatives to challenging environmental situations in a simple, concise form. We aim to create designs that meet the clients in their unique situation, that are based on sound scientific/engineering principles and exceed today’s stringent regulatory standards. We work one-on-one with clients to determine the nature of the problem and then develop viable solutions and alternatives.
Over the last four decades, this mission has stayed at the heart of AWT and has resonated with the clients, resulting in our growth and expansion of services. Our goal now is to be the premier engineering, consulting, and soil science firm which provides cost-effective and environmentally acceptable waste management solutions for the residential, commercial, municipal, industrial, and livestock industries.
Position Overview:
This position is internally classified as an Administrative Support Specialist. It provides operational support to the Soils & Inspections team by serving as the primary point of contact for incoming client inquiries and providing administrative support for the day-to-
day operations of the inspections field staff. This role plays a vital part in maintaining communication flow, project organization, and operational efficiency. The ideal candidate is customer-focused, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Primary Responsibilities:
- Answer the main phone line and assist clients with questions, scheduling needs, and general inquiries
- Provide support to the Soils and Inspections Administrator and the inspections field staff
- Prepare monthly performance tracking reports
- Complete accurate and timely data entry of new inspection client information
- Create project invoices and assist with collection efforts for past-due balances
- Serve as the lead backup for inspection scheduling activities
- Serve as the lead backup for soils contract preparation, processing, and scheduling
- Support other administrative staff with general office needs and cross-functional initiatives as needed
Required Qualifications:
- 2+ years of administrative support experience
- Strong customer service experience, including communicating professionally with clients by phone and email
- Proven ability to maintain accuracy while managing multiple tasks and deadlines
- Experience creating efficiencies, organizing workflows, and ensuring timely completion of deliverables
- Tech savviness, with experience in the Microsoft Office suite of products, including Excel, Outlook, Word, and Lists.
- Experience working with (or willingness and confidence in learning) QuickBooks.
Desired Competencies/Abilities:
- Must excel at managing complex timelines, prioritizing tasks, and keeping track of details with precision.
- Able to interact professionally and effectively with all levels of staff, as well as external clients, and partners.
- Comfortable with a fast-paced, often ambiguous environment
- Capable of handling multiple priorities and pivoting as needed to support shifting priorities and timelines.
- Able to navigate difficult conversations, challenging client interactions, and stressful situations with professionalism, tact, and a solutions-oriented approach.
- Maintains a calm, constructive demeanor even in high-pressure situations.
- Able to independently solve problems and make decisions in the team’s best interest while in line with company policies.
- Works independently with minimal supervision, taking ownership of tasks and ensuring follow-through on all commitments.
- Comfortable supporting multiple team members and collaborating across departments to meet organizational goals.
