Description:
In this role you will be inspecting construction and industrial-related equipment and machinery for online sale and remarketing. This includes detailed inspections, preparation, minor repairs, research, detailed descriptions, photography/video, and auction listings to remarket and sale equipment and trucks on a global basis. If you have experience in construction equipment and trucks, combined with good communications and some computer / internet skills and an interest in eCommerce, this is an excellent opportunity to consider.
Responsibilities include:
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Managing all aspects of the online inspection and production process, including heavy equipment and truck inspections, research, photography/video, descriptions, and logistics.
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Typical equipment includes: construction equipment, agriculture equipment, tools and machinery / parts, trucks, machine tools, etc.
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Working with our customers, including loading and unloading, customer assistance, troubleshooting, etc.
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Scheduling and coordinating heavy equipment inspections with our partners/customers
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Construction equipment and customer support, including loading, unloading, minor repairs, customer assistance, troubleshooting, etc as required
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Maintain industry-leading customer service levels with our sellers and buyers, including customer inquiries, disputes and positive resolutions, always fostering a culture of Doing the Right Thing
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Understanding online sales, merchandizing, auctions and eBay
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Researching a wide range of assets via internet and various sources
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Develop, maintain, implement and follow policies and practices for safe and efficient operations
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Writing professional asset descriptions that are informative, detailed, accurate and global buyer-focused
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Have and maintain highest level of professionalism and integrity
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Working with all parts of the business to ensure superior satisfaction for all of our customers, both buyers and sellers
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Learning all aspects of the business and driving positive change in our processes and our capabilities
Requirements:
Background and Qualifications include:
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Experience with heavy equipment and machinery, such as construction equipment, agriculture equipment, trucks, or industrial equipment
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Minimum 5 years mechanical, fleet, rental, service or related equipment experience
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Significant customer engagement, service and support experience
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Strong equipment and mechanical skills and diagnostic experience
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Decent proficiency in computer skills, applications, internet, etc
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Some experience with photography and/or video, recommended
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Strong people, partner and team management experience
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Experience with many internet technologies, including eBay, etc. useful, but not required
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Ability to manage projects with multiple tasks, resources, and customer interaction
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Attention to detail and mechanically inclined
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Ability to climb on and inspect large construction equipment regularly
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Ability to work flexible work schedules, including traveling to customer locations
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Have excellent oral and written communication skills and a great team player
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Vertical expertise – helpful background includes heavy equipment & machinery, construction equipment rental, service and sales / marketing, auction sales, remarketing, etc.
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Self-motivated with skills and attitude to excel in a start-up / entrepreneurial / team-oriented environment
Work Location: Kent, WA
